We performed a comparison between ManageEngine ServiceDesk Plus and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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ManageEngine ServiceDesk Plus is ranked 4th in IT Service Management (ITSM) with 57 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). ManageEngine ServiceDesk Plus is rated 8.0, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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