We performed a comparison between ManageEngine SupportCenter Plus and SCSM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The product is very scalable and stable when used as a help desk once it is built out."
"We have found the reporting in this product to be very useful."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"The most valuable features are the ITIL compliance and billing."
"I've used SCSM a lot, and its features are valuable."
"I like the reporting service. SCSM has a good reporting service and analysis service for analysis requests."
"SCSM is easy to learn because all of the material, including training videos, can be found online."
"The most valuable feature is the reporting of incidents."
"It is a simple solution that is easy to configure."
"A very convenient package like an all-in-one tool but it is actually five or six products acting well together."
"The solution is quite easy to integrate with other Microsoft products."
"We use SCSM to manage all of our IT operations, including incident and service requests and problem management."
"There is no cloud-based version and it would be helpful if it were available."
"The product is very difficult to use and configure and requires specialists."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The tech support is terrible and that seems to be a part of their business plan."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"I would like to see some kind of project management or portfolio management in a future version."
"The logs and reporting-related features of the product have certain shortcomings where improvements are required."
"The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator."
"It crashes our client's computers. Sometimes they get blue screens. It would be useful if SCSM could check the upgrades or patches before we implemented them to see if they are going to crash a client's system. Or, if it does install, and the client's system crashes, it would be good if the solution could revert back somehow."
"Better integration with other services in Azure is needed because everything is moving from on-premises to the cloud, and as an integrator, we have to help our clients with the migration."
"It would be good if Microsoft added custom attributes or tagging like in Jamf."
"The price of this solution is high and it needs to be cheaper."
"One of the disadvantages in this product is that the reporting module is not very easy. It requires SQL development skills, which not all customers or IT professionals have."
"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."
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ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while SCSM is ranked 14th in Help Desk Software with 23 reviews. ManageEngine SupportCenter Plus is rated 7.8, while SCSM is rated 7.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, Zoho Desk and Dameware Remote Support, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.
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