ManageEngine SupportCenter Plus vs Symantec ServiceDesk [EOL] comparison

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Executive Summary

We performed a comparison between ManageEngine SupportCenter Plus and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Ricardo-Lorenzi
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are the ITIL compliance and billing.""The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.""We have found the reporting in this product to be very useful.""The product is very scalable and stable when used as a help desk once it is built out."

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"I have found the overall features useful, it is intuitive and integrated."

More Symantec ServiceDesk [EOL] Pros →

Cons
"The business model for the company is to sell low and charge for customization, education or expertise.""The tech support is terrible and that seems to be a part of their business plan.""The product is very difficult to use and configure and requires specialists.""There is no cloud-based version and it would be helpful if it were available.""I would like to see some kind of project management or portfolio management in a future version.""They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

More ManageEngine SupportCenter Plus Cons →

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

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Pricing and Cost Advice
  • "The licensing fees depend on different criteria, including options and sizing."
  • "ManageEngine products will always be the lowest cost in category as that is part of their business model."
  • More ManageEngine SupportCenter Plus Pricing and Cost Advice →

    Information Not Available
    Ranking
    32nd
    out of 59 in Help Desk Software
    Views
    253
    Comparisons
    198
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In Help Desk Software
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.
    Comparisons
    Learn More
    Overview

    SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

    Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

    Sample Customers
    Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
    Information Not Available
    Buyer's Guide
    Help Desk Software
    March 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. ManageEngine SupportCenter Plus is rated 7.8, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, Dameware Remote Support and Zoho Desk, whereas Symantec ServiceDesk [EOL] is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.