We performed a comparison between ManageEngine SupportCenter Plus and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable features are the ITIL compliance and billing."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"We have found the reporting in this product to be very useful."
"The product is very scalable and stable when used as a help desk once it is built out."
"I have found the overall features useful, it is intuitive and integrated."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The tech support is terrible and that seems to be a part of their business plan."
"The product is very difficult to use and configure and requires specialists."
"There is no cloud-based version and it would be helpful if it were available."
"I would like to see some kind of project management or portfolio management in a future version."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
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ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. ManageEngine SupportCenter Plus is rated 7.8, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, Dameware Remote Support and Zoho Desk, whereas Symantec ServiceDesk [EOL] is most compared with .
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