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Featured Review
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: November 2021.
552,407 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.""The product is very scalable and stable when used as a help desk once it is built out.""We have found the reporting in this product to be very useful."

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"The two most valuable features are the portal and reporting."

More TeamSupport Pros »

Cons
"The product is very difficult to use and configure and requires specialists.""The tech support is terrible and that seems to be a part of their business plan.""The business model for the company is to sell low and charge for customization, education or expertise.""They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.""I would like to see some kind of project management or portfolio management in a future version."

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"It needs better integration with other tools like Jira."

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Pricing and Cost Advice
"ManageEngine products will always be the lowest cost in category as that is part of their business model."

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"The price is approximately $70 per agent, per month."

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Top Answer: The two most valuable features are the portal and reporting.
Top Answer: The price is approximately $70 per agent, per month.
Top Answer: It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they… more »
Ranking
18th
out of 55 in Help Desk Software
Views
233
Comparisons
182
Reviews
4
Average Words per Review
634
Rating
7.8
25th
out of 55 in Help Desk Software
Views
131
Comparisons
84
Reviews
1
Average Words per Review
628
Rating
7.0
Comparisons
Learn More
Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

Offer
Learn more about ManageEngine SupportCenter Plus
Learn more about TeamSupport
Sample Customers
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems
Nokia, American Lung Association, Fujifilm, NBA, Comcast
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company38%
Comms Service Provider13%
Financial Services Firm6%
Educational Organization4%
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: November 2021.
552,407 professionals have used our research since 2012.

ManageEngine SupportCenter Plus is ranked 18th in Help Desk Software with 3 reviews while TeamSupport is ranked 25th in Help Desk Software with 1 review. ManageEngine SupportCenter Plus is rated 7.6, while TeamSupport is rated 7.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Dameware Remote Support, whereas TeamSupport is most compared with .

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