Compare ManageEngine SupportCenter Plus vs. Zendesk Guide

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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
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We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
"The licensing fees depend on different criteria, including options and sizing.""ManageEngine products will always be the lowest cost in category as that is part of their business model."

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Questions from the Community
Top Answer: We have found the reporting in this product to be very useful.
Top Answer: I would like to see some kind of project management or portfolio management in a future version.
Top Answer: We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.
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Ranking
17th
out of 52 in Help Desk Software
Views
196
Comparisons
162
Reviews
4
Average Words per Review
634
Avg. Rating
7.8
28th
out of 52 in Help Desk Software
Views
3,760
Comparisons
3,302
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Compared 38% of the time.
Compared 16% of the time.
Compared 4% of the time.
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ManageEngine
Zendesk
Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about ManageEngine SupportCenter Plus
Learn more about Zendesk Guide
Sample Customers
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital SystemsShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Top Industries
No Data Available
REVIEWERS
Computer Software Company27%
Financial Services Firm14%
Construction Company9%
Non Profit9%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider16%
Media Company7%
Construction Company5%
Company Size
No Data Available
REVIEWERS
Small Business39%
Midsize Enterprise41%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
446,956 professionals have used our research since 2012.
ManageEngine SupportCenter Plus is ranked 17th in Help Desk Software with 4 reviews while Zendesk Guide is ranked 28th in Help Desk Software. ManageEngine SupportCenter Plus is rated 7.8, while Zendesk Guide is rated 0.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, ManageEngine SupportCenter Plus is most compared with Dameware Remote Support, ManageEngine ServiceDesk Plus and ServiceNow, whereas Zendesk Guide is most compared with ServiceNow, JIRA Service Desk, Atlassian Confluence, ManageEngine ServiceDesk Plus and TOPdesk.

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