Compare ManageEngine SupportCenter Plus vs. Zoho Desk

Cancel
You must select at least 2 products to compare!
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,228 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The most valuable features are the ITIL compliance and billing.""We have found the reporting in this product to be very useful.""The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.""The product is very scalable and stable when used as a help desk once it is built out."

More ManageEngine SupportCenter Plus Pros »

"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

More Zoho Desk Pros »

Cons
"There is no cloud-based version and it would be helpful if it were available.""I would like to see some kind of project management or portfolio management in a future version.""They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately.""The product is very difficult to use and configure and requires specialists.""The business model for the company is to sell low and charge for customization, education or expertise.""The tech support is terrible and that seems to be a part of their business plan."

More ManageEngine SupportCenter Plus Cons »

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

More Zoho Desk Cons »

Pricing and Cost Advice
"The licensing fees depend on different criteria, including options and sizing.""ManageEngine products will always be the lowest cost in category as that is part of their business model."

More ManageEngine SupportCenter Plus Pricing and Cost Advice »

Information Not Available
report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
447,228 professionals have used our research since 2012.
Questions from the Community
Top Answer: We have found the reporting in this product to be very useful.
Top Answer: I would like to see some kind of project management or portfolio management in a future version.
Top Answer: We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.
Ask a question

Earn 20 points

Ranking
17th
out of 52 in Help Desk Software
Views
196
Comparisons
162
Reviews
4
Average Words per Review
634
Avg. Rating
7.8
23rd
out of 52 in Help Desk Software
Views
476
Comparisons
422
Reviews
1
Average Words per Review
348
Avg. Rating
8.0
Popular Comparisons
Compared 37% of the time.
Compared 10% of the time.
Learn
ManageEngine
Zoho
Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Offer
Learn more about ManageEngine SupportCenter Plus
Learn more about Zoho Desk
Sample Customers
Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital SystemsIntel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2020.
447,228 professionals have used our research since 2012.
ManageEngine SupportCenter Plus is ranked 17th in Help Desk Software with 4 reviews while Zoho Desk is ranked 23rd in Help Desk Software with 1 review. ManageEngine SupportCenter Plus is rated 7.8, while Zoho Desk is rated 8.0. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Zoho Desk writes "User-friendly, easy to use, and you can customize it the way you want". ManageEngine SupportCenter Plus is most compared with Dameware Remote Support, ManageEngine ServiceDesk Plus and ServiceNow, whereas Zoho Desk is most compared with ManageEngine ServiceDesk Plus, ServiceNow and Zendesk Guide.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.