We performed a comparison between ManageEngine SupportCenter Plus and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The most valuable features are the ITIL compliance and billing."
"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."
"We have found the reporting in this product to be very useful."
"The product is very scalable and stable when used as a help desk once it is built out."
"It is a scalable platform."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"The initial setup is easy."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The ticketing feature is very easy to use, compared to other systems."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The solution doesn't have any bugs."
"The product is very difficult to use and configure and requires specialists."
"There is no cloud-based version and it would be helpful if it were available."
"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."
"The business model for the company is to sell low and charge for customization, education or expertise."
"The tech support is terrible and that seems to be a part of their business plan."
"I would like to see some kind of project management or portfolio management in a future version."
"It could be easier to link Zoho Desk and Outlook."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"Zoho Desk needs to be enhanced to support IT service management policies."
"There is room for improvement in customer service and support. It could be more knowledgeable."
"Zoho Desk lacks lookup fields for the layouts."
"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Sometimes, the solution has some email issues in a new data center."
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ManageEngine SupportCenter Plus is ranked 32nd in Help Desk Software while Zoho Desk is ranked 7th in Help Desk Software with 19 reviews. ManageEngine SupportCenter Plus is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of ManageEngine SupportCenter Plus writes "A product that is everything you need once it is developed but it is extremely difficult to work with". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". ManageEngine SupportCenter Plus is most compared with ManageEngine ServiceDesk Plus and Dameware Remote Support, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and Serviceaide ChangeGear .
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