Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.
If telephone contact plays a key role in your business, MetTel can give you a truly transformative edge. Our award-winning Cloud PBX Analytics solution and Call Management services provide comprehensive hosted call management and call center analytics software. We offer various services, from basic call logging to complete call center services, to suit businesses of all sizes. We enable you to have unprecedented insight into how your contact processes are working, and how you can optimize them for a game-changing, ultra-responsive customer experience
Masergy Cloud Contact Center is ranked 13th in Hosted and Cloud Based VoIP while MetTel Cloud PBX is ranked 19th in Hosted and Cloud Based VoIP. Masergy Cloud Contact Center is rated 0.0, while MetTel Cloud PBX is rated 0.0. On the other hand, Masergy Cloud Contact Center is most compared with , whereas MetTel Cloud PBX is most compared with .
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