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Matillion BI [EOL] vs Zendesk comparison

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Matillion BI [EOL]

Read 1 Matillion BI [EOL] review
views| comparisons
100% willing to recommend
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Zendesk

Read 57 Zendesk reviews
497 views|331 comparisons
93% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
BI (Business Intelligence) Tools
April 2024
Executive Summary

We performed a comparison between Matillion BI [EOL] and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools.
To learn more, read our detailed BI (Business Intelligence) Tools Report (Updated: April 2024).
Download the complete report
768,415 professionals have used our research since 2012.
Featured Review
Anonymous User
Allows users to view updated information daily without having to log into the system.
* Trend Analysis: With the reporting feature, we are finding it easier and quicker to look at trends. * Offsite access: If employees are offsite,... Read more →
BharatR
An cloud-based customer service platforms sold on a software-as-a-service (SaaS) model
This solition helps me on improving customer service by addressing issues related to UI complexity, user experience, and feature requests based on... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."
  • "The price is very competitive."
  • "Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."
  • "There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."
  • "You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

    • More Zendesk Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Zendesk Support?
    Top Answer:I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to… more »
    Read all 9 answers   →
    What is your experience regarding pricing and costs for Zendesk Support?
    Top Answer:You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well. The pricing is expensive. Back then, we were paying $51 per… more »
    Read all 3 answers   →
    What needs improvement with Zendesk Support?
    Top Answer:As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me… more »
    Read all 9 answers   →
    Ranking
    Unranked
    In BI (Business Intelligence) Tools
    4th
    out of 23 in CRM Customer Engagement Centers
    Views
    497
    Comparisons
    331
    Reviews
    6
    Average Words per Review
    539
    Rating
    8.2
    Comparisons
    Also Known As
    Zendesk Support, Zendesk Guide, Zendesk Sell
    Learn More
    Matillion
    Zendesk
    Overview

    Matillion BI provides enterprise class Business Intelligence and reporting, without the pain. Get the information you need, without delays and bottlenecks, and a reporting platform that actually works.

    Companies struggle to turn their data into useful management information in a timely and efficient manner. Data is buried in systems, spread across different systems, locations and databases. Reports are created manually in Excel, by high value employees who become bottlenecks.

    Business Intelligence (BI) solutions have been the historical “best” solution to this problem, but they have always been costly, complex and time-consuming to implement.

    Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

    Sample Customers
    GE, Siemens, Capgemini, Converse, Bose, DocuSign, Accenture, Cardinal Health
    Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
    Top Industries
    No Data Available
    REVIEWERS
    Computer Software Company24%
    Financial Services Firm14%
    Construction Company10%
    Non Profit7%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Educational Organization10%
    Financial Services Firm6%
    University6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business46%
    Midsize Enterprise35%
    Large Enterprise19%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise20%
    Large Enterprise56%
    Buyer's Guide
    BI (Business Intelligence) Tools
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools. Updated: April 2024.
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    768,415 professionals have used our research since 2012.

    Matillion BI [EOL] doesn't meet the minimum requirements to be ranked in BI (Business Intelligence) Tools while Zendesk is ranked 4th in CRM Customer Engagement Centers with 57 reviews. Matillion BI [EOL] is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Matillion BI [EOL] writes "Allows users to view updated information daily without having to log into the system. ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Matillion BI [EOL] is most compared with , whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.

    We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.