Compare Medallia vs. Qualtrics Customer Experience

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Also Known As
Qualtrics CX, Qualtrics Customer Experience Platform
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Medallia
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SAP
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Qualtrics Customer Experience is used by the world’s most iconic brands to optimize the customer experience and predict the actions that will have the biggest impact on their bottom line.

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Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaAetna, 1 800 Contacts, GE

Medallia is ranked 17th in Customer Experience Management while Qualtrics Customer Experience is ranked 11th in Customer Experience Management. Medallia is rated 0.0, while Qualtrics Customer Experience is rated 0.0. On the other hand, Medallia is most compared with , whereas Qualtrics Customer Experience is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.