Compare Medallia vs. ResponseTek

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

At Ignite, we help our enterprise customers perform better through the deployment of best-in-class business software applications across a range of functional domains. Ignite leads all its efforts with a sharp focus on a simple but challenging objective ― 100% customer success ― measured through achievements of its customers.