Compare Medallia vs. ResponseTek

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Medallia Logo
28 views|24 comparisons
ResponseTek Logo
25 views|16 comparisons
Ranking
Views
28
Comparisons
24
Reviews
0
Average Words per Review
0
Rating
N/A
Views
25
Comparisons
16
Reviews
0
Average Words per Review
0
Rating
N/A
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Medallia
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Ignite Technologies
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

At Ignite, we help our enterprise customers perform better through the deployment of best-in-class business software applications across a range of functional domains. Ignite leads all its efforts with a sharp focus on a simple but challenging objective ― 100% customer success ― measured through achievements of its customers.

Offer
Learn more about Medallia
Learn more about ResponseTek
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America
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Medallia is ranked 17th in Customer Experience Management while ResponseTek is ranked 21st in Customer Experience Management. Medallia is rated 0.0, while ResponseTek is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas ResponseTek is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.