Compare Medallia vs. Satmetrix Net Promoter

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Medallia Logo
28 views|24 comparisons
Satmetrix Net Promoter Logo
19 views|8 comparisons
Ranking
Views
28
Comparisons
24
Reviews
0
Average Words per Review
0
Rating
N/A
Views
19
Comparisons
8
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
Net Promoter
Learn
Medallia
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Satmetrix
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Use your NPS as the key measure of your customers’ overall perception of your brand. Because NPS is a leading indicator from growth, it provides the best anchor for your customer experience management (CEM) program. Complement NPS with other metrics and insights from various points along the customer journey, and you have a comprehensive, actionable view of your customer experience performance.

Our complete customer experience management software, NICE Satmetrix NPX, has you covered for every aspect of your work. Use it to collect real-time feedback, sure, but also for so much more. Analyze and report on your data (even text), share and collaborate companywide, drive follow-up actions, and get the clear-eyed knowledge you need to prioritize and plan.

Offer
Learn more about Medallia
Learn more about Satmetrix Net Promoter
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaElion, Experian, Busey

Medallia is ranked 17th in Customer Experience Management while Satmetrix Net Promoter is ranked 25th in Customer Experience Management. Medallia is rated 0.0, while Satmetrix Net Promoter is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas Satmetrix Net Promoter is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.