Compare Medallia vs. Sitecore Customer Engagement Platform

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Ranking
Views
28
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24
Reviews
0
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Views
120
Comparisons
81
Reviews
0
Average Words per Review
0
Rating
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Also Known As
Customer Engagement Platform
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Medallia
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Sitecore
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
Offer
Learn more about Medallia
Learn more about Sitecore Customer Engagement Platform
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaVillage Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee

Medallia is ranked 17th in Customer Experience Management while Sitecore Customer Engagement Platform is ranked 9th in Customer Experience Management. Medallia is rated 0.0, while Sitecore Customer Engagement Platform is rated 0.0. On the other hand, Medallia is most compared with , whereas Sitecore Customer Engagement Platform is most compared with .

See our list of best Customer Experience Management vendors.

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