Compare Medallia vs. Talisma Digital Customer Engagement Platform

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Ranking
17th
out of 27 in Customer Experience Management
Views
28
Comparisons
24
Reviews
0
Average Words per Review
0
Rating
N/A
23rd
out of 27 in Customer Experience Management
Views
27
Comparisons
8
Reviews
0
Average Words per Review
0
Rating
N/A
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Also Known As
Talisma DCEP, Talisma Digital Platform
Learn
Medallia
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Campus Management
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Talisma Digital Platform binds both technology and best practices into a powerful mix that not just delivers high business value but also ensures satisfied long-term customers through continuous engagement. Businesses can track and engage customers across communication channels with accuracy, measuring engagement effectiveness and collecting and acting on real-time feedback.

Talisma digital engagement platform is modular in nature to support your growth – across channels, interactions and diversity of conversations. The Talisma Digital engagement framework offers you a 3 pronged advantage.

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Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaKotak General Insurance, CHILDLINE India Foundation (CIF), JetPrivilege, Prevas

Medallia is ranked 17th in Customer Experience Management while Talisma Digital Customer Engagement Platform is ranked 23rd in Customer Experience Management. Medallia is rated 0.0, while Talisma Digital Customer Engagement Platform is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas Talisma Digital Customer Engagement Platform is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.