Compare Medallia vs. Teradata Customer Interaction Manager

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Ranking
17th
out of 27 in Customer Experience Management
Views
28
Comparisons
24
Reviews
0
Average Words per Review
0
Rating
N/A
10th
out of 27 in Customer Experience Management
Views
114
Comparisons
75
Reviews
0
Average Words per Review
0
Rating
N/A
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Medallia
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Teradata
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Designed specifically for marketers, Teradata Customer Interaction Manager provides a 360-degree view of your customers, helping you design and execute hyper-personalized omni-channel customer journeys to drive high impact business outcomes.

Offer
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Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaSt.George Bank

Medallia is ranked 17th in Customer Experience Management while Teradata Customer Interaction Manager is ranked 10th in Customer Experience Management. Medallia is rated 0.0, while Teradata Customer Interaction Manager is rated 0.0. On the other hand, Medallia is most compared with Qualtrics Customer Experience, whereas Teradata Customer Interaction Manager is most compared with Aprimo.

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.