Compare Medallia vs. Verint Experience Cloud

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28 views|24 comparisons
Verint Experience Cloud Logo
37 views|27 comparisons
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37
Comparisons
27
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Medallia
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Verint
Overview

-Turn detractors into promoters by immediately alerting the right person or team to respond
to customer feedback

-Ensure that customer issues are being efficiently handled and resolved through role-
specific workflows, push notifications and automated escalations

-Enable employees to easily respond with pre-built templates they can personalize with the
customer comments and case data provided

-Capture systemic root cause issues across different channels, so you can identify and
prioritize where to focus customer experience improvements

-Bring alerts and workflows into the systems that employees use for customer issue
resolution via 2-way integrations with sales, service and collaboration apps

Verint Experience Cloud: The New Era of CX
Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.

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Learn more about Medallia
Learn more about Verint Experience Cloud
Sample Customers
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of AmericaABN AMRO, ABSA Bank, Admiral Group PLC, Aegon, Allianz, Amtrak, Banco Sabadell, Blue Cross Blue Shield of Louisiana, BMW, bpost, Bullhorn, Capitec Bank, L’oreal

Medallia is ranked 17th in Customer Experience Management while Verint Experience Cloud is ranked 15th in Customer Experience Management. Medallia is rated 0.0, while Verint Experience Cloud is rated 0.0. On the other hand, Medallia is most compared with , whereas Verint Experience Cloud is most compared with .

See our list of best Customer Experience Management vendors.

We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.