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Views 28 Comparisons 24 Reviews 0 Average Words per Review 0 Rating N/A | Views 28 Comparisons 12 Reviews 0 Average Words per Review 0 Rating N/A |
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Medallia Video Not Available | Xoxoday |
Overview | |
-Turn detractors into promoters by immediately alerting the right person or team to respond
-Ensure that customer issues are being efficiently handled and resolved through role-
-Enable employees to easily respond with pre-built templates they can personalize with the
-Capture systemic root cause issues across different channels, so you can identify and
-Bring alerts and workflows into the systems that employees use for customer issue
| Xoxoday helps enterprises digitize and gamify their engagement, reward & recognition programs for employees and channel partners. Employee Engagement is a crucial driver for corporates to increase motivation, productivity and wellbeing in the organization. An Engaged employee is 40% more productive, helps increase customer satisfaction by 18% and helps in improving profitability by around 2 times in organizations. (Source: Hewitt Research). Channel Partners (Dealers, Distributors, Retailers, Influencers and off-Roll Sales teams) contributes to 70-80% of organization’s Sales. Channel Partners are also brand evangelists. In current scenario, transactions between organizations and channel partners are disengaged and offline. Trade promotion initiatives (over and above commissions) are key drivers to increase channel engagement and communication. However, most of the channel partner engagement is broken and inefficient. Both Employee and Channel Partner engagements are offline in nature currently. There is a huge gap in communication between the organization and these stakeholders. A typical offline reward program offers cash, products and tours as a means of engagement. These offline programs have huge operational inefficiencies, requires lot of manpower for execution and have high turn-around-times (45-60 days). These offline programs fail to increase the engagement, are difficult to execute and does not help in achieving the stated objectives of the organization. Xoxoday solves this problem by providing platform which offers features and tools to engage, communicate, and reward in a single platform. Xoxoday platform can be integrated with client’s internal ERP/HRMS for a holistic seamless experience. Xoxoday platform provides real-time data and analytics which organizations can use to take corrective actions. The platform improves turn-around-time of implementation, improves ROI from the program and increases the satisfaction levels of the stakeholders. |
Offer | |
Learn more about Medallia | Learn more about Xoxoday Enterprise |
Sample Customers | |
7-Eleven, Benefit Cosmetics, Paypal, Hilton, Bank of America | Kohler, Pepsico, Club Mahindra, Lenovo |
Medallia is ranked 17th in Customer Experience Management while Xoxoday Enterprise is ranked 22nd in Customer Experience Management. Medallia is rated 0.0, while Xoxoday Enterprise is rated 0.0. On the other hand, Medallia is most compared with , whereas Xoxoday Enterprise is most compared with .
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