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9,735 views|6,551 comparisons
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54,971 views|33,810 comparisons
Most Helpful Review
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: July 2021.
521,817 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The solution is stable.""We find it intuitive and easy to use.""There are free online learning and certifications if a user would like to learn more and better understand the solution.""The most valuable features are the integration and UI customization.""The features that I have found most valuable with Mendix are its business process management and its minimal low code, both from an interface perspective and from a process perspective."

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"The most valuable feature is that this is a Cloud solution.""ServiceNow was the first true enterprise to service management platform.""The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks.""It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents.""I have found that sorting and grouping functions are particularly useful.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."

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Cons
"You need experienced programmers and developers to understand this solution.""There are not enough developers who are using Mendix. The knowledge base available online and in the market is not as rich as other competitors.""There's no direct tech support.""There needs to be an increase in the number of the UI components.""Mendix is slightly less scalable than I'd like."

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"Transparency in the pricing model needs to be improved.""Service mapping could be less complicated.""The major area for improvement for our needs would be monitoring the metrics of the times to acknowledge and resolve issues and escalations.""There should be fewer clicks and faster integrations between solutions.""Creating service catalog forms could be made easier.""I am interested to see the firm's strategic plans for Artificial Intelligence (AI) and Machine Learning (ML), and how the particular areas it will expand on from its existing investments (that feature, for example, in its ITSM Pro and CSM Pro modules).""Integration capabilities can improve.""I find ServiceNow to be a little bit clunky. If I need to report an issue they have a number of different options. I can report an issue, I can ask a question, I can make a request and it has varying levels of importance or levels of attention required. I find that what's required to submit is not always clear."

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Pricing and Cost Advice
"Licensing costs are similar to those for all other IT technology, but they vary by region."

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"The mandatory minimum is US$ 20,000 for licensing.""The licenses are expensive.""The setup cost is high compared to others, especially when the scope is not fixed.""I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.""$230 per user.""It is very expensive because it is a big organization. You have to pay for additional things.""ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.""There are licensing fees."

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Questions from the Community
Top Answer: The most valuable features are the integration and UI customization.
Top Answer: Licensing costs are similar to those for all other IT technology, but they vary by region. As such, the United States, the UAE, Saudi Arabia and Jordan all have disparate licensing costs, even when it… more »
Top Answer: While it is difficult for me to address which areas of the solution are in need of improvement, as I manage Mendix projects, but do not utilize them, I would point out the transformation of the BPM… more »
Top Answer: The solution is easy to use, simple to make queries, flexible to configure, integrates well, and supports all of our companies needs.
Top Answer: Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
Top Answer: When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the… more »
Ranking
Views
9,735
Comparisons
6,551
Reviews
5
Average Words per Review
709
Rating
7.4
Views
54,971
Comparisons
33,810
Reviews
41
Average Words per Review
595
Rating
8.0
Popular Comparisons
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Overview
The Mendix App Platform enables enterprise development teams to rapidly build, integrate, and deploy beautiful multi-device applications. Enterprise IT teams that need to quickly build innovative and differentiating applications in close collaboration with business stakeholders use Mendix.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Mendix
Learn more about ServiceNow
Sample Customers
Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Top Industries
REVIEWERS
Financial Services Firm40%
Computer Software Company13%
Real Estate/Law Firm13%
Recruiting/Hr Firm7%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider20%
Manufacturing Company7%
Energy/Utilities Company6%
REVIEWERS
Financial Services Firm16%
Computer Software Company12%
Manufacturing Company11%
Healthcare Company11%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider14%
Government8%
Financial Services Firm7%
Company Size
REVIEWERS
Small Business63%
Midsize Enterprise7%
Large Enterprise30%
REVIEWERS
Small Business19%
Midsize Enterprise13%
Large Enterprise67%
VISITORS READING REVIEWS
Small Business12%
Midsize Enterprise13%
Large Enterprise75%
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: July 2021.
521,817 professionals have used our research since 2012.

Mendix is ranked 11th in Rapid Application Development Software with 5 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 46 reviews. Mendix is rated 7.4, while ServiceNow is rated 8.2. The top reviewer of Mendix writes "Responsive with a straightforward setup and good online training". On the other hand, the top reviewer of ServiceNow writes "Solid, highly scalable, and has got all the features, but needs better reporting, a graphical interface for resource management, and the ability to turn on and off portions of Project Management". Mendix is most compared with Microsoft PowerApps, Appian, OutSystems, Pega BPM and SAP Cloud Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Pega BPM, Microsoft PowerApps, Appian and JIRA Service Management. See our Mendix vs. ServiceNow report.

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We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.