Compare Mendix vs. ServiceNow

Mendix is ranked 4th in Rapid Application Development Software with 10 reviews while ServiceNow is ranked 1st in Rapid Application Development Software with 22 reviews. Mendix is rated 8.8, while ServiceNow is rated 8.2. The top reviewer of Mendix writes "The development environment is model-driven, and our business engineers can make information models using it". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Mendix is most compared with OutSystems, Microsoft PowerApps and Appian, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk. See our Mendix vs. ServiceNow report.
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5,962 views|3,608 comparisons
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47,665 views|28,451 comparisons
Most Helpful Review
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: November 2019.
377,556 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
I think that the workflow and automation features are quite good.It is a brilliant solution.The development environment is model-driven. We can use the information from this for our business engineers to make the information models, and they can also execute the model.The integrated security saves a lot of time, especially when it comes to setting up user-roles and security. Also, database updates work automatically. There is no need to write queries to update the database, once you make an update.It's amazing that you can build web apps and mobile (hybrid) apps with one code base in a few clicks. It's a full continuous integration environment.Mendix has made a great deal of effort to provide its developers a healthy, modern environment for developing. First of all, it adopts Agile methodology by creating a SCRUM-based app where you can handle your user stories. Next comes version control, which really allows multiple team members to collaborate quite easily. And last but not least, Mendix modeler, which is your IDE for developing Mendix apps.Suite allows you to easily and smoothly integrate with pretty much anything. It is also cloud-enabled. It provides a full Cloud Foundry-driven cloud environment with one-click deployment.Enables us to rapidly create a complex application. We are also able to customize features that stakeholders in the corporation want to see, something that could not be done with other software. Our workflows and processes have evolved and improved. The fast iterations allow us to be nimble, get feedback from users, and do rapid updates.

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The most valuable feature is that this is a Cloud solution.This solution is a single-storage for our user community to submit help desk tickets.In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it.HR Case Management and Customer Service Management are two of the key areas which clients are using.Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device.I have found many features that are important and that are easier when compared to Remedy; for example, the Scripted REST APIs and the Flow Designer... The Client scripts are simpler when you compare with Remedy.Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow.It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers.

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Cons
Overall, integration with the enterprise ecosystem needs improvement.While the documentation is good, the development box could be better.What is lacking is the support of higher level modeling features, like the modeling you do is relatively low level, yet it is still close to programming. We would like to see a more business-oriented modeling environment, like BPMN.Needs multiple database connections so an app can directly read/write data to/from multiple databases. This would enable easy splitting of big applications that have complex entity relationships.I would also like to see automatic adjustment to the Java Heap, whenever an application load becomes too much for the application. It could also use hot database replication.I would like to see more documentation as well as how-to documents.It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice.It could use a more comprehensive widget creation studio in the IDE.

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Transparency in the pricing model needs to be improved.I do not like the user interface.For healthcare, which is a pretty audited environment, there are no concrete solutions for digital signatures, apart from our license with Adobe, so it requires orchestration.HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module.Where it could be improved is Discovery. This may sound odd since I just praised the value of ServiceNow Discovery, but improvements to its automatic detection, the breadth of devices, and the depth of devices covered, as well as keeping up with new technologies, are all essential.The standard UI is very restricted. It doesn't look as good, compared to Remedy. Building your own UI requires some additional coding...When it comes to reference fields, there are some limitations where you aren't able to use them, like in relationship queries. In Remedy, when you click a menu, you get options directly, whereas here, if you use a reference field, it points you to a different form. So the UI experience totally changes for the end user.Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow.

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Pricing and Cost Advice
Initially, we started with a year for approximately $25,000, and if we need to expand the number of seats then we will increase it.From a commercial point of view, we would like them to change that they currently sell it as a platform, but as a customer you have to decide upfront the usage of the platform. We would like to have Mendix sell it as a pay as you go model: You pay for what you use, and you don't pay for what you don't use.

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Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
5,962
Comparisons
3,608
Reviews
10
Average Words per Review
540
Avg. Rating
8.8
Views
47,665
Comparisons
28,451
Reviews
23
Average Words per Review
593
Avg. Rating
8.2
Top Comparisons
Compared 16% of the time.
Compared 12% of the time.
Compared 8% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
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Mendix
ServiceNow
Overview
The Mendix App Platform enables enterprise development teams to rapidly build, integrate, and deploy beautiful multi-device applications. Enterprise IT teams that need to quickly build innovative and differentiating applications in close collaboration with business stakeholders use Mendix.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Mendix
Learn more about ServiceNow
Sample Customers
Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABCAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
REVIEWERS
Financial Services Firm33%
Real Estate/Law Firm17%
Energy/Utilities Company8%
Software R&D Company8%
VISITORS READING REVIEWS
Software R&D Company28%
Comms Service Provider18%
Retailer11%
Manufacturing Company10%
REVIEWERS
Healthcare Company15%
Financial Services Firm13%
Insurance Company10%
Manufacturing Company9%
VISITORS READING REVIEWS
Software R&D Company33%
Comms Service Provider9%
Government6%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business64%
Midsize Enterprise5%
Large Enterprise32%
REVIEWERS
Small Business14%
Midsize Enterprise13%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise17%
Large Enterprise66%
Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: November 2019.
377,556 professionals have used our research since 2012.
We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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