Mendix vs ServiceNow comparison

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17,550 views|11,361 comparisons
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17,724 views|10,662 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Mendix vs. ServiceNow Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The features that I have found most valuable with Mendix are its business process management and its minimal low code, both from an interface perspective and from a process perspective.""Mendix has made a great deal of effort to provide its developers a healthy, modern environment for developing. First of all, it adopts Agile methodology by creating a SCRUM-based app where you can handle your user stories. Next comes version control, which really allows multiple team members to collaborate quite easily. And last but not least, Mendix modeler, which is your IDE for developing Mendix apps.""You can scale the solution.""The pricing is very clear, with no hidden fees.""What I like best about Mendix is that it's leading the way for low-code, no-code platforms compared to other solutions in the market.""There is a free version of the solution you can use.""We find it intuitive and easy to use.""The most valuable features are the integration and UI customization."

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"The solution is stable, scalable and easy to use.""What I like the most is that it's a common service data model and the fact that everything is available on one platform.""The most valuable feature is the flexibility of development for customization.""The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way.""In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow.""ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations.""It is user-friendly and simple to use.""I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."

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Cons
"My understanding is that, if you are not using the free version, it is very expensive.""Needs multiple database connections so an app can directly read/write data to/from multiple databases. This would enable easy splitting of big applications that have complex entity relationships.""I would like to see more documentation as well as how-to documents.""An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work.""Mendix needs to think about itself offering machine learning and artificial intelligence.""It is expensive.""In the beginning, it is difficult to learn and work with.""It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."

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"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe.""We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution.""Making a mobile version would be helpful.""In an upcoming release, there should be more administration tools.""They need to be providing vendors and implementation partners with materials and guidance on implementation.""It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue.""Their cloud management is also not that great compared to other products.""The customer service of the product right now isn't very good. It's an aspect they really need to improve."

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Pricing and Cost Advice
  • "From a commercial point of view, we would like them to change that they currently sell it as a platform, but as a customer you have to decide upfront the usage of the platform. We would like to have Mendix sell it as a pay as you go model: You pay for what you use, and you don't pay for what you don't use."
  • "Initially, we started with a year for approximately $25,000, and if we need to expand the number of seats then we will increase it."
  • "Licensing costs are similar to those for all other IT technology, but they vary by region."
  • "Mendix seems a bit expensive. But in terms of wanting to have less developers and higher velocity, the total cost of ownership is fine. It's not cheap, though."
  • "Mendix is not open source, but its license cost is cheap, particularly when compared to the Appian license. The license model would depend on how many users you have and how many applications you are creating. If you are creating a single app, you just need to have a single app license, so it's free. If you want a multiple app license to cover two thousand or three thousand users, for example, internal users or external users, then you need to pay for the license. There's also a license model for above three thousand or four thousand, or five thousand internal and external users."
  • "There is a license required to use Mendix. The solution's price is high, but it is best suited for enterprise companies that have the budget. It is not for small or medium-sized businesses."
  • "Its cost is higher than competitors. The cost mostly includes licensing. It is charged per user. The cost model could be better. When you have a big company, what does per user mean? If I have a company where I have 40,000 people who will go to access it but only 200 do, how do you license it and who do you pay for? If they hit it once, do you pay for it? The licensing is complex for a big company. It is easy for us to buy all we can eat, get an enterprise license agreement, and call it good."
  • "Mendix licensing cost is based on the number of apps you have on the server. At the basic level, it is free of charge, so that seems reasonable, but once you go beyond that, and when it comes to the number of users on the app, that basic structure doesn't work, and the pricing tends to get a little bit steep."
  • More Mendix Pricing and Cost Advice →

  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:We also use Mendix Enterprise Integration for complex business logic. It's a low-code platform, so we run Mendix in the Mendix Cloud.
    Top Answer:The pricing is fairly comparable. I would rate the pricing a six out of ten, where one is high price, and ten is low price.
    Top Answer:The code refactoring tools could be better, especially for applications running for years. It's not bad, but it could be smoother. Also, writing new widgets can be trickier than it should be for some… more »
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:The most impactful feature in our day-to-day operations is the ticket status, which provides crucial visibility into the progress of each resource or incident.
    Ranking
    Views
    17,550
    Comparisons
    11,361
    Reviews
    15
    Average Words per Review
    684
    Rating
    8.1
    Views
    17,724
    Comparisons
    10,662
    Reviews
    23
    Average Words per Review
    458
    Rating
    8.4
    Comparisons
    Microsoft Power Apps logo
    Compared 36% of the time.
    OutSystems logo
    Compared 13% of the time.
    Appian logo
    Compared 7% of the time.
    SAP Cloud Platform logo
    Compared 4% of the time.
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 9% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Appian logo
    Compared 4% of the time.
    Learn More
    Overview

    Mendix is a low-code application development platform that helps your organization accelerate its application development lifecycle. The solution is designed to enable you to create software faster by abstracting and automating the development process for better business outcomes at speed and scale. Mendix has many key capabilities, including a tailored IDE for every developer, built-in collaboration tools for team development, feedback management, agile project management, the ability to build a truly responsive design across devices, and much more.

    Mendix Features

    Mendix has many valuable key features. Some of the most useful ones include:

    • App development
    • Multi-experience
    • Artificial intelligence
    • Intelligent automation
    • Data integration
    • Atlas UI framework
    • Cloud-native scaling
    • Single-click deployment
    • User-based security
    • Version control
    • Automated testing
    • Comprehensive admin suite

    Mendix Benefits

    There are many benefits to implementing Mendix. Some of the biggest advantages the solution offers include:

    • Efficient and easy to learn: Mendix allows business users and developers to build and deploy sophisticated multi-channel apps with a model-driven development platform that is much more efficient and easier to learn than traditional technologies.
    • Simple and responsive UI: Mendix allows business engineers to create an optimal user experience through predefined layouts for smartphone, tablet, and desktop user interfaces.
    • Native device functions: Mendix offers out-of-the-box widgets for native device functions. Mendix developers who are building a hybrid app can easily drag and drop a widget as a building block into an app without any further coding.
    • End-to-end mobile app dev flow: Mendix supports the end-to-end mobile app development flow, which makes it simple and intuitive for any developer to build mobile apps that can be part of larger multi-channel applications integrated with back-end apps and services.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Mendix solution.

    PeerSpot user Somnath G., Solution Architect and LowCode Practice Lead at a tech services company, says, "What I found most valuable in Mendix is that it's very much suitable for mobile apps such as native Android or IOS supported mobile apps. The multiple features of the platform are very, very attractive and very popular. Mendix has technical features such as microflows and nanoflows. You can also access data models in the platform. These are the features that are very, very strong in Mendix. I got my hands dirty on other low-code platforms, but I have not seen such strong features in them compared to the microflows, nanoflows, and data model access that are in Mendix, including creating and integration. The platform has out-of-the-box adapters or out-of-the-box-connectors that you can integrate with different interface applications such as SAP, Salesforce, Oracle EBS, etc."

    Sameer V., Consulting Manager at Deloitte, mentions, “Their native mobile capability is very good. In general, the way they launch the product has been great. Their product launching strategy is far better than any other platform. I work in OutSystems and Mendix. They tend to be more on the legacy side, OutSystems. With this solution, the product launching strategy is very, very agile. I really like when they roll out their updates, which are very, very frequent.”

    Robert B., Solutions Architect at a computer software company, explains, The solution is just very quick and responsive. The initial setup is very straightforward, and those implementing the product do not have to be very technologically advanced in order to manage the process.”

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Sample Customers
    Genzyme, TNT, Yahoo, Capgemini, Roche, D&B, Aegon, kpn, AZL, Sky, Arch, Penn State Univeristy, BancABC
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Top Industries
    REVIEWERS
    Financial Services Firm32%
    Computer Software Company14%
    Real Estate/Law Firm9%
    Government9%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Manufacturing Company12%
    Financial Services Firm9%
    Energy/Utilities Company5%
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company10%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise11%
    Large Enterprise37%
    VISITORS READING REVIEWS
    Small Business21%
    Midsize Enterprise13%
    Large Enterprise66%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise29%
    Large Enterprise56%
    Buyer's Guide
    Mendix vs. ServiceNow
    March 2024
    Find out what your peers are saying about Mendix vs. ServiceNow and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Oracle Application Express (APEX), Appian and SAP Cloud Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Mendix vs. ServiceNow report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.