We performed a comparison between Mendix and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The features that I have found most valuable with Mendix are its business process management and its minimal low code, both from an interface perspective and from a process perspective."
"Mendix has made a great deal of effort to provide its developers a healthy, modern environment for developing. First of all, it adopts Agile methodology by creating a SCRUM-based app where you can handle your user stories. Next comes version control, which really allows multiple team members to collaborate quite easily. And last but not least, Mendix modeler, which is your IDE for developing Mendix apps."
"You can scale the solution."
"The pricing is very clear, with no hidden fees."
"What I like best about Mendix is that it's leading the way for low-code, no-code platforms compared to other solutions in the market."
"There is a free version of the solution you can use."
"We find it intuitive and easy to use."
"The most valuable features are the integration and UI customization."
"The solution is stable, scalable and easy to use."
"What I like the most is that it's a common service data model and the fact that everything is available on one platform."
"The most valuable feature is the flexibility of development for customization."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"In terms of the most valuable features, it's nice to have everything in one place. Things are easy to follow up on. ServiceNow provides that workflow. I know at some level it is in the pipeline and then if I need to follow up, everything's there. Those are the key benefits of ServiceNow."
"ServiceNow has also enabled our Management Consulting business to provide Digital Transformation services for our clients the world over, as we use the platform as an accelerator for doing IT Target Operating Model transformations."
"It is user-friendly and simple to use."
"I really like ServiceNow and all of the features. The way incident management is built is very helpful. You have a lot of options to optimize it, customize it, and automate it. You also have a lot of options for reporting. There are plenty of possibilities to do preference management within your customer CMDB file. These are very useful features, which I missed in BMC Remedy ITSM. ServiceNow is the best ticketing tool I have used so far."
"My understanding is that, if you are not using the free version, it is very expensive."
"Needs multiple database connections so an app can directly read/write data to/from multiple databases. This would enable easy splitting of big applications that have complex entity relationships."
"I would like to see more documentation as well as how-to documents."
"An improvement I would like to see is the ability to version manage independent modules. Their version management for software repositories must be better. It's good and you can do it, but it needs work."
"Mendix needs to think about itself offering machine learning and artificial intelligence."
"It is expensive."
"In the beginning, it is difficult to learn and work with."
"It needs to provide an overview of model versioning control for the sake of the review process; better SCRUM board; an overview of model changes from the repository through Sprintr (SCRUM board). Also, a choice between versioning control system would be nice."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"We find it good in general. Obviously, there are areas of improvement for every capability. As they evolve more, if they keep on adding more intelligence into the capabilities, it will improve. The improvement areas are more integration across the landscape and more intelligence for the overall capability of the solution."
"Making a mobile version would be helpful."
"In an upcoming release, there should be more administration tools."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Their cloud management is also not that great compared to other products."
"The customer service of the product right now isn't very good. It's an aspect they really need to improve."
Mendix is ranked 5th in Rapid Application Development Software with 48 reviews while ServiceNow is ranked 3rd in Rapid Application Development Software with 210 reviews. Mendix is rated 8.4, while ServiceNow is rated 8.4. The top reviewer of Mendix writes "Low-code, helpful support, and great native mobile capability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Mendix is most compared with Microsoft Power Apps, OutSystems, Oracle Application Express (APEX), Appian and SAP Cloud Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian. See our Mendix vs. ServiceNow report.
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