We compared Meraki Dashboard and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Meraki Dashboard users like its centralized console, cable testing, firmware updates, and group policy features. The solution is also praised as user-friendly, stable, and scalable. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Users say Meraki Dashboard could improve its client VPN, hardware discovery, and integration with external solutions, Some users mentioned a need for more comprehensive documentation and granular control. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Meraki Dashboard's customer service receives mixed feedback. Some users spoke fondly of the technical support they received, while others expressed frustration over long wait times and had a hard time finding the right person to help them. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Users said Meraki Dashboard was effortless and intuitive to set up, noting that features like templates and configuration cloning saved time during deployment. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Opinions on Meraki Dashboard's pricing varied, with some users finding it pricey and others deeming it fair. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Meraki Dashboard simplifies IT operations, and some users expect returns within a few years. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Meraki Dashboard is a scalable, user-friendly solution with a smooth, painless setup made easy by built-in templates and features like configuration cloning. However, some users complained that the solution is too expensive and needs better integration with non-Cisco platforms. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"The initial setup was easy."
"We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it allows for easy suite configuration. We can handle everything on there when there's a policy or any other requirement."
"It can analyze the traffic that it is picking up from what may be a rogue access point, and it is able to identify those and send relevant notifications."
"An excellent dashboard that is currently unique in covering both SD-WAN and SD-LAN with built-in security."
"I would say the ease of use is the most valuable feature. It's very easy to set up and get up and running."
"The dashboard itself is very simplified and easy to navigate."
"Some of the features I have found valuable are the ease of access, simple configuration, and monitoring."
"Meraki dashboard deserves an Oscar."
"Working with the solution is very easy. It's user-friendly."
"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."
"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."
"It has helped us maintain a much higher uptime than we had previously."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"The integration and configuration of New Relic is straightforward and easy."
"You don't have to go through a list of 500 servers."
"The Wi-Fi side needs improvement."
"It would be nicer if the dashboard was lighter."
"It is not appropriate for large, enterprise businesses."
"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."
"There needs to be more improvement on the device-connected interface."
"The downside to the simplicity is that you can't get as granular as you could with the Cisco APs."
"One area that could use improvement in the Meraki Dashboard is user-friendliness when navigating to port configurations."
"The pricing for this solution needs to be improved."
"The solution has a limited routing table and needs improvement by increasing the numbers as well as providing a summarization for the table."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."
"The solution only supports the cloud platform and not on-premises."
"There were some settings we had issues with."
"They should bring the pricing down to be more competitive."
"The price could improve."
"How granular I could go down at looking at certain data, especially related to the operations, is limited."
"It would help customers if there were an on-premises version available."
Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. Meraki Dashboard is rated 8.6, while New Relic is rated 8.6. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Meraki Dashboard is most compared with SolarWinds NPM, ThousandEyes, Mist AI and Cloud, Cisco DNA Center and Centreon, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Meraki Dashboard vs. New Relic report.
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