We performed a comparison between Meraki Dashboard and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The product can scale if you need it to."
"Meraki dashboard deserves an Oscar."
"The most valuable feature is knowing the wireless and switch are healthy."
"The feature I find most valuable is the single pane of glass where you can configure a monitor view, all from one dashboard. For example, on the wireless side, you can configure it under the configuration panel, and then view statistics like location analytics, user analytics, etc."
"The initial setup was easy."
"We have found the client dashboard to be very simple to use, especially in our Meraki environment."
"I like that Meraki Dashboard is a user-friendly product."
"We find that Meraki has all the features you need to be able to enable complex network protocols for AV equipment. We deal with a streaming product over IP, and Meraki is fantastic at that."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The Wi-Fi side needs improvement."
"The solution has a limited routing table and needs improvement by increasing the numbers as well as providing a summarization for the table."
"They can improve the landing page in Meraki Dashboard. When I go into an organization, they can include a lot more infographics. They can also simplify it a bit and consolidate it. For example, if I've got five branches and I go into customer A's profile or organization, I'd like to see an infographic on the landing page providing a snippet of the entire network layout, that is, all branches in one snapshot. From there, I would like to go into the network that I want to work on or view."
"Some features could be added."
"They could offer API functionality for Meraki Dashboard. It will help us develop software immediately using available solutions."
"More integration would be an improvement."
"The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot issues more efficiently."
"Meraki lacks their own software for connecting to the VPN which creates some issues."
"Lacks an alert notification when there are IP or DNS issues."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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Meraki Dashboard is ranked 9th in Network Monitoring Software with 51 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Meraki Dashboard is rated 8.6, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Meraki Dashboard writes "Incredibly easy to use, great troubleshooting and prevention of malicious events". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Meraki Dashboard is most compared with SolarWinds NPM, ThousandEyes, Mist AI and Cloud, Cisco DNA Center and Zabbix, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and Clarity SM.
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