We performed a comparison between OpenText MBPM and Pega BPM based on real PeerSpot user reviews.
Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
"The workflow designing and integration are the most valuable features. Also, the UI design was pretty easy."
"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The case management is great."
"The most valuable features are case management and integration services."
"It is a stable product."
"There are shortcomings in the solution's support and documentation part."
"The user interface could be better in OpenText MBPM."
"Pega should work on redefining their model and creating a demand for their skills."
"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"Business specific functionality is needed."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"They are currently spending some time on improving the product with respect to machine learning, especially related to robotic automation. They probably could be a little more adept on that area would help."
OpenText MBPM is ranked 41st in Business Process Management (BPM) with 2 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 55 reviews. OpenText MBPM is rated 7.0, while Pega BPM is rated 8.2. The top reviewer of OpenText MBPM writes " A solution offering good automation capabilities while needing to improve its support and documentation". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". OpenText MBPM is most compared with Camunda, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our OpenText MBPM vs. Pega BPM report.
See our list of best Business Process Management (BPM) vendors.
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