OpenText ALM Octane vs ServiceNow Strategic Portfolio Management comparison

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Executive Summary

We performed a comparison between OpenText ALM Octane and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Agile Planning Tools solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed OpenText ALM Octane vs. ServiceNow Strategic Portfolio Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"People really how easy it is to customize. In some previous tools, that has been very limited, or you had to know how to write code to do some of the customizations, or it was very confusing. Going back to the user interface, they've made the customization of the tool, the workspace settings, very easy for people to figure out and use.""The filtering options are very good once you learn them. The document reports are also valuable. You can create reports in Word and PDF formats. That's very useful.""The dashboards and metric reporting are valuable features.""The way testing is closely tied into the product Backlog has made it more intuitive, or easier to manage the relationship between building out an application and testing it. In other tools, that is more segregated. The way it's designed in Octane, people have said it makes more sense to them, and that it's easier for them to understand their data and to maintain and test their solutions.""The most valuable features of the solution are its ability to manage test scenarios, test results, and test automation, which are its primary functionalities.""The platform's most valuable feature is pipeline integration or continuous integration services.""Backlog management is the most valuable feature. This was a capability that was missing or difficult to achieve in ALM Quality Center.""On the user side, what I like a lot is the reporting capabilities. There's no tool, to my knowledge, that gets anywhere close to Octane at the moment when it comes to the reporting capabilities. I can do everything with the reporting. There's nothing missing. I have all the options. I can create graphs, including graphs of several types and looks."

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"It's a very complete solution.""As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The product is quite convenient and user-friendly.""The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.""ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.""The PPM module is an excellent service."

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Cons
"I would like to see the mobile testing improved so that we can simply select a mobile device, then specify what parameters we want, and the testing will be run based on that.""It could use just some small improvements. I would like additional features, like planning features, user story mapping, or connection to collaboration tools.""Because JIRA is a leading tool for both development and requirements management - everybody is using JIRA - I'm pretty there will be a use case where people are trying to connect between ALM Octane and JIRA. The back-end configuration of the synchronization with JIRA could be simplified. The architecture is really complicated. We required a lot of machines to build the cluster and the configuration was not really clearly described within the documentation. This may have something to do with the fact that the software is pretty new.""The solution should improve by adding scrum board-like functionality.""Security and security management, meaning the integration of the security, could be enhanced. We know about Fortify, but it would be better to have security features in the original Octane platform without the need for another solution or another application.""Currently, Micro Focus ALM Octane is considered an old-world tool in the industry and lacks the perception of being a new-age tool among its customers.""Though Micro Focus ALM Octane doesn't have much of a bug, it lacks integration with some solutions. For example, my company has fairly new software, but it can't be integrated with Micro Focus ALM Octane, so integration with other software, particularly with less popular software, could be improved. Micro Focus ALM Octane also requires a lot of resources during its setup, and I find this another area for improvement. An additional feature I'd like to see in the next release of Micro Focus ALM Octane is the ability to customize the interface, especially when doing a manual test.""Globally, I don't see many major points of improvement. It's mostly plenty of little things, and it's weird to me that they are not in the product yet. They are really details, but they're annoying details... Today, in the tool, we've got plenty of assets we can handle, like requirements, user storage, defects, tasks and so on. And to all of those elements, we can add comments. We can add comments to any asset in Octane but not to tasks. It's just impossible to understand why it's not available for the tasks because it's available everywhere else. Similarly, for attachments, you can attach files absolutely everywhere except on automated runs, which is, again, awkward. I don't understand why on this element, in particular, you cannot do it. It's little touches like that."

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"When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The price keeps going up, and to remain competitive, it needs to have a competitive edge. I would like to see more of the latest innovations, in terms of AI, ML, and all of the latest cutting-edge technologies, included in the platform.""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs.""The product comes with little options out of the box.""Dashboard interface is limited functionally and not very user friendly""The cost could be improved. The solution is quite pricey."

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Pricing and Cost Advice
  • "Pricing is the weakest point. It is expensive, but the tool has plenty of features. The main problem we have is that the pricing is very high compared to some other solutions."
  • "It will be as expensive as ALM.NET, if not more expensive. But here's a good tip: If you have ALM.NET, you are able to share your licenses from ALM.NET to Octane. You just have to define a dedicated number of licenses on ALM.NET and then you can share them with ALM Octane, with some configuration effort. This is something that you have to take into account, that there is a possibility of such license sharing that could decrease your costs. Compared to open-source tools, the price the ALM Octane is definitely higher, in terms of the licensing cost."
  • "It's pretty pricey, one of the most expensive ones on the market... The value depends on if you use all the features that it has. It comes with a lot of features. The difference between the license structure of ALM and Octane versus JIRA, is that you get everything with ALM and Octane... For JIRA, you buy the pieces one piece at a time."
  • "It's expensive. HPE products, and now Micro Focus, have always been expensive. The license is not cheap, and it will always be a challenge, particularly for small organizations like ours."
  • "For what it does, it's very reasonably priced. I like the licensing model as well, because it's very flexible. You can scale licenses up and down for short periods of time."
  • "In terms of pricing, it's comparable to what we had previously. It's not priced at the higher end of the scale by any means. It's priced nicely, in the middle of the market. For what you're getting, it's a very good tool."
  • "Going forward, I think we will want to explore adding more licenses."
  • "The solution has reduced our testing costs."
  • More OpenText ALM Octane Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
  • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Hi Netanya Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the… more »
    Top Answer:The platform's most valuable feature is pipeline integration or continuous integration services.
    Top Answer:The product is highly priced compared to other tools. However, it offers substantial value. There is a distinction between OEM pricing and the final pricing for customers. They could understand the… more »
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Top Answer:The configurations are fine, but the user interface could be improved. ServiceNow generally introduces a lot of new user interfaces, workspaces, and other features. There is room for improvement… more »
    Ranking
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    1,944
    Comparisons
    977
    Reviews
    13
    Average Words per Review
    559
    Rating
    8.2
    Views
    3,417
    Comparisons
    2,420
    Reviews
    16
    Average Words per Review
    534
    Rating
    7.6
    Comparisons
    Also Known As
    Micro Focus ALM Octane, Micro Focus Octane
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Overview

    OpenText ALM Octane helps organizations implement a “quality everywhere” approach and improve Agile and DevOps development and testing processes to improve the flow of work across the software delivery value stream. You can tightly align quality efforts from development to release, employ a broad range of tests anchored by automation, and continuously monitor and improve for increased throughput. OpenText fosters an open approach so that quality is visible, traceable, and continuously improved. By synchronizing quality and testing with Agile and DevOps processes, risks are mitigated early in the software delivery value stream – speeding the way for faster delivery and improved customer satisfaction.

    ALM Octane facilitates a tailored and scalable approach for large enterprises. You can deploy your way and minimize infrastructure needs with deployment options spanning on-premises, SaaS, and public cloud (Amazon Web Services and Microsoft Azure Marketplaces). Similarly, various licensing options can tailor the features to meet specific needs with support for thousands of concurrent users in geographically disperse locations.

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Orange, Airbus, Haufe Group, Kellogg's, Claro, Bon Secours, World Wide Technology
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Comms Service Provider27%
    Financial Services Firm27%
    Transportation Company19%
    Consumer Goods Company4%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Computer Software Company12%
    Manufacturing Company10%
    Government9%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Hospitality Company6%
    Agriculture6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Government11%
    Manufacturing Company11%
    Computer Software Company10%
    Company Size
    REVIEWERS
    Small Business18%
    Midsize Enterprise3%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business13%
    Midsize Enterprise8%
    Large Enterprise79%
    REVIEWERS
    Small Business26%
    Midsize Enterprise7%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    OpenText ALM Octane vs. ServiceNow Strategic Portfolio Management
    March 2024
    Find out what your peers are saying about OpenText ALM Octane vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    OpenText ALM Octane is ranked 6th in Enterprise Agile Planning Tools with 38 reviews while ServiceNow Strategic Portfolio Management is ranked 5th in Enterprise Agile Planning Tools with 26 reviews. OpenText ALM Octane is rated 8.2, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of OpenText ALM Octane writes "Reporting engine, widgets, and dashboards are a huge plus, and powerful REST interface means we can interact with other tools". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". OpenText ALM Octane is most compared with Jira, OpenText ALM / Quality Center, Microsoft Azure DevOps, Rally Software and IBM Rational ALM, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our OpenText ALM Octane vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Enterprise Agile Planning Tools vendors.

    We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.