We performed a comparison between OpenText Content Manager and OpenText Documentum based on real PeerSpot user reviews.
Find out in this report how the two Enterprise Content Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"It has a robust search but has often been difficult for people to learn."
"An advantage is integration with your IP directory."
"The product can be integrated with different solutions."
"It stands out for its impressive records management capabilities and the ability to handle an extensive volume of documents, even reaching into the billions."
"The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role."
"Two things are excellent in Documentum. One is business process management. The other is its support for metadata."
"The storage of metadata content, workflows, and life cycles are the most valuable features of OpenText Documentum."
"OpenText Documentum has improved availability and performance in our organization."
"I appreciate Documentum's scalability, allowing for vast volumes of content storage."
"The tool's most valuable feature is ACL, which helps to control the user groups that access the documents."
"OpenText Documentum's composition is good. It is convenient and straight out of the box."
"The stability of the solution is an area of concern where improvements can be made."
"The ease of use should be addressed."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The product could improve its scalability."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"The documentation often leaves customers feeling somewhat frustrated, as OpenText seems to expect customers to remind them constantly about the need for better documentation, as they don't provide clear guidance on their documentation practices."
"The main issue is the software's performance when storing around 10 million or more documents. It becomes slow and needs improvement. Perhaps it's a cloud-related issue, but it needs to be addressed. It could be due to our S3 bucket or something else. Nevertheless, this is a significant challenge we're facing."
"OpenText Documentum's user interface could be improved a little bit."
"The biggest issue for us is the price of the product."
"The product needs to improve the way documents are logged together. I believe running it on the cloud or containerization will bring value to it. The tool's Time to Market and deployment cycle need to be improved. Finding suitable training materials for OpenText Documentum is also a bottleneck. If we can find the training modules easily, we can bring together people, give them quick training, and start working on the deployment. It can help with quick outputs."
"It should provide more tools to help clients upgrade solutions based on Webtop."
"One area for improvement in OpenText Documentum is its handling of outdated documents, especially technical ones."
"We mostly use the Life Sciences package. That package is somewhat dated. There should be enhancements to the Life Science package and additional offerings to support pharma in particular."
OpenText Content Manager is ranked 10th in Enterprise Content Management with 21 reviews while OpenText Documentum is ranked 3rd in Enterprise Content Management with 26 reviews. OpenText Content Manager is rated 7.6, while OpenText Documentum is rated 7.8. The top reviewer of OpenText Content Manager writes "A document management system that integrates well with SAP, Salesforce and Oracle ". On the other hand, the top reviewer of OpenText Documentum writes "Saves time and increases an organization's productivity". OpenText Content Manager is most compared with SharePoint, OpenText Extended ECM, IBM FileNet, Microsoft Purview Records Management and Objective ECM, whereas OpenText Documentum is most compared with OpenText Extended ECM, SharePoint, IBM FileNet, Hyland OnBase and Box. See our OpenText Content Manager vs. OpenText Documentum report.
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