• Home
  • Micro Focus Propel [EOL] vs. SCSM

Micro Focus Propel [EOL] vs SCSM comparison

Cancel
You must select at least 2 products to compare!
OpenText Logo

Micro Focus Propel [EOL]

views| comparisons
Microsoft Logo

SCSM

Read 23 SCSM reviews
1,456 views|795 comparisons
64% willing to recommend
Comparison Buyer's Guide
Download the complete report
Buyer's Guide
IT Service Management (ITSM)
April 2024
Executive Summary

We performed a comparison between Micro Focus Propel [EOL] and SCSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
Download the complete report
767,847 professionals have used our research since 2012.
Featured Review
Use Micro Focus Propel [EOL]?
Hossam Hussein
Helps us manage IT operations, including incident and service requests, but could be easier to create reports
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "It is a lower price vs. other things on the market."
  • "It is an expensive solution."
  • "Licensing can be complex and confusing."
  • "The price should be lower."
  • "The price of the solution could be better. My organization has an enterprise annual license with Microsoft which provides us support."
  • "It comes free with the enterprise agreement that we have, but the expense really is in having to buy another product to sit on top of it to make it work properly. You wind up having to buy additional support and additional product with their own support and maintenance costs on top of that."
  • "The license for SCSM is cheap."
  • "I would rate the pricing as two out of five."

    • More SCSM Pricing and Cost Advice →

    report
    See Which Vendors Are Best For You
    Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
    See Recommendations
    767,847 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    What do you like most about SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 21 answers   →
    What is your experience regarding pricing and costs for SCSM?
    Top Answer:The solution offers good productivity at a low price point.
    Read all 12 answers   →
    What needs improvement with SCSM?
    Top Answer:For any weaknesses in the product, our company's security team maintains the application for our environment. The logs and reporting-related features of the product have certain shortcomings where… more »
    Read all 22 answers   →
    Ranking
    Unranked
    In IT Service Management (ITSM)
    11th
    out of 49 in IT Service Management (ITSM)
    Views
    1,456
    Comparisons
    795
    Reviews
    8
    Average Words per Review
    517
    Rating
    8.0
    Comparisons
    Also Known As
    HPE Propel
    System Center Service Manager
    Learn More
    OpenText
    Microsoft
    Overview

    The purpose of service broker functionality is to deploy PaaS at scale to support systems of record, systems of engagement, and the applications that interact between the two. Learn more about the need to be—and the best way to become—a service broker.

    By creating systems of engagement and putting an elegant, intuitive interface on IT services, IT can transform into a next-generation service broker.

    System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
    Sample Customers
    Sopra Steria
    Fibabanka, UMC Health System
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm20%
    Computer Software Company10%
    Hospitality Company10%
    Comms Service Provider10%
    VISITORS READING REVIEWS
    Government25%
    Computer Software Company10%
    Financial Services Firm9%
    Manufacturing Company9%
    Company Size
    No Data Available
    REVIEWERS
    Small Business38%
    Midsize Enterprise21%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise20%
    Large Enterprise65%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    DOWNLOAD NOW
    767,847 professionals have used our research since 2012.

    Micro Focus Propel [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM) while SCSM is ranked 11th in IT Service Management (ITSM) with 23 reviews. Micro Focus Propel [EOL] is rated 0.0, while SCSM is rated 7.0. On the other hand, the top reviewer of SCSM writes "Helps us manage IT operations, including incident and service requests, but could be easier to create reports". Micro Focus Propel [EOL] is most compared with , whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, BMC Helix ITSM and BeyondTrust Remote Support.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.