BoykoVasilevIT Specialist at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
"The technical support is good at resolving issues."
"I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting."
"The most valuable feature is performance monitoring."
"We really like the scalability capabilities."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"We would like to see support for non-Windows environments."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."
"Technical support needs to be more responsive."
"The pricing is on the higher side of things. If they could lower it, that would be ideal."
"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."
"The price is a little bit high, especially because we have to pay an import tax."
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
AppResponse Xpert is a unique application performance management, monitoring and troubleshooting solution that approaches performance from the end-user's perspective. The solution is a Riverbed OPNET product, and gives a proactive, in-depth analytical view of any application performance issues, whether web-based or non-web based.
AppResponse Xpert is flexible, customizable and fully automated, enabling network users to focus on the bigger IT picture, giving business users maximum productivity, and providing end-users with an optimal application experience.
Micro Focus Real User Monitor is ranked 39th in Application Performance Management (APM) with 3 reviews while Riverbed SteelCentral AppResponse is ranked 21st in Application Performance Management (APM) with 3 reviews. Micro Focus Real User Monitor is rated 5.0, while Riverbed SteelCentral AppResponse is rated 8.0. The top reviewer of Micro Focus Real User Monitor writes "An expensive product with an old design that needs to be more lightweight". On the other hand, the top reviewer of Riverbed SteelCentral AppResponse writes "Has modules to troubleshoot web applications, database transactions, and unified communications, all in one". Micro Focus Real User Monitor is most compared with AppDynamics, Dynatrace, Azure Monitor, Datadog and Google Stackdriver, whereas Riverbed SteelCentral AppResponse is most compared with SolarWinds NPM, Dynatrace, Cisco Stealthwatch, NETSCOUT nGeniusONE and AppDynamics. See our Micro Focus Real User Monitor vs. Riverbed SteelCentral AppResponse report.
See our list of best Application Performance Management (APM) vendors.
We monitor all Application Performance Management (APM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.