We performed a comparison between OpenText Real User Monitoring and Scout APM based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability."The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."
"The most valuable feature is application performance monitoring."
"Very easy to implement."
"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."
"The reporting feature is good for us."
"The technical support is good at resolving issues."
"Real User Monitor has improved our productivity."
"The product can scale."
"We would like to see support for non-Windows environments."
"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."
"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."
"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."
"Real User Monitor needs to cover more protocols to provide more in-depth information. It could also be better at monitoring voice-related traffic. There is currently no visibility in that channel."
"This technology is considered to be older."
"Some issues with login errors."
"I can't recall coming across any missing features."
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OpenText Real User Monitoring is ranked 45th in Application Performance Monitoring (APM) and Observability with 8 reviews while Scout APM is ranked 30th in Application Performance Monitoring (APM) and Observability with 1 review. OpenText Real User Monitoring is rated 6.2, while Scout APM is rated 10.0. The top reviewer of OpenText Real User Monitoring writes "The reports and metrics we collect help us to improve our services". On the other hand, the top reviewer of Scout APM writes "Great visibility and reliability with fair pricing". OpenText Real User Monitoring is most compared with AppDynamics, Dynatrace, Honeycomb.io and VMware Aria Operations for Applications, whereas Scout APM is most compared with Zabbix, Datadog, Prometheus, Grafana and New Relic.
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