Micro Focus Service Anywhere [EOL] vs. Micro Focus Service Manager

As of February 2019, Micro Focus Service Anywhere [EOL] is ranked unranked in Help Desk Software vs Micro Focus Service Manager which is ranked 4th in Help Desk Software with 10 reviews. The top reviewer of Micro Focus Service Manager writes "It's strong, there's no doubt about it. I wouldn't want to go replacing it with any of the other tools. ". Micro Focus Service Anywhere [EOL] is most compared with ServiceNow and Micro Focus Service Manager. Micro Focus Service Manager is most compared with ServiceNow, BMC Helix Remedy and ManageEngine ServiceDesk Plus.
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Also Known As
HPE Service AnywhereHPE ITSM, HPE Service Manager
Micro Focus
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Micro Focus

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

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Sample Customers
· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise Electroniqueresultspositive, Globicon
Find out what your peers are saying about ServiceNow, CA Technologies, BMC and others in Help Desk Software. Updated: February 2019.
317,440 professionals have used our research since 2012.
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