Micro Focus Service Anywhere [EOL] vs Micro Focus Service Manager

Micro Focus Service Anywhere [EOL] is ranked unranked in Help Desk Software with 9 reviews vs Micro Focus Service Manager which is ranked 4th in Help Desk Software with 20 reviews. The top reviewer of Micro Focus Service Anywhere [EOL] writes "The self-service portal and dashboards are good. Reporting is a challenge". The top reviewer of Micro Focus Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Micro Focus Service Anywhere [EOL] is most compared with ServiceNow, Micro Focus Service Manager and BMC Helix Remedy. Micro Focus Service Manager is most compared with ServiceNow, BMC Helix Remedy and JIRA Service Desk. See our Micro Focus Service Anywhere [EOL] vs Micro Focus Service Manager report.
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Quotes From Members Comparing Micro Focus Service Anywhere [EOL] vs Micro Focus Service Manager

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291,379 professionals have used our research since 2012.
Ranking
RANKING
Unranked
In Help Desk Software
Views
12,019
Comparisons
3,847
Reviews
20
Followers
997
Avg. Rating
7.3
Top Comparisons
Top ComparisonsSee more Micro Focus Service Anywhere [EOL] competitors »See more Micro Focus Service Manager competitors »
Also Known As
Also Known AsHPE Service AnywhereHPE ITSM, HPE Service Manager
Website/Video
Website/VideoMicro Focus
Micro Focus
Overview
Overview

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

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Sample Customers
Sample Customers· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise Electroniqueresultspositive, Globicon
Top Industries
Top Industries
REVIEWERS
Financial Services Firm
43%
Transportation Company
29%
Government
14%
Consumer Goods
14%
VISITORS READING REVIEWS
Financial Services Firm
70%
Non Tech Company
14%
Software R&D Company
4%
Transportation Company
4%
REVIEWERS
Financial Services Firm
33%
Aerospace/Defense Firm
13%
Healthcare Company
8%
Government
8%
VISITORS READING REVIEWS
Financial Services Firm
33%
Comms Service Provider
9%
Energy/Utilities Company
6%
Retailer
5%
Company Size
Company Size
REVIEWERS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
64%
REVIEWERS
Small Business
8%
Midsize Enterprise
8%
Large Enterprise
84%
VISITORS READING REVIEWS
Small Business
16%
Midsize Enterprise
13%
Large Enterprise
71%
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291,379 professionals have used our research since 2012.
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