Micro Focus Service Anywhere [EOL] vs. ServiceNow

As of March 2019, Micro Focus Service Anywhere [EOL] is ranked unranked in Help Desk Software vs ServiceNow which is ranked 1st in Help Desk Software with 25 reviews. The top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Micro Focus Service Anywhere [EOL] is most compared with ServiceNow and Micro Focus Service Manager. ServiceNow is most compared with BMC Helix Remedy, JIRA Service Desk and Zendesk.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software. Updated: March 2019.
326,282 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
Information Not Available
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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Ranking
Unranked
In Help Desk Software
1st
out of 43 in Help Desk Software
Views
75,620
Comparisons
25,048
Reviews
26
Followers
1,323
Avg. Rating
8.5
Top Comparisons
Compared 18% of the time.
Compared 6% of the time.
Compared 5% of the time.
Also Known As
HPE Service Anywhere
Learn
Micro Focus
Video Not Available
ServiceNow
Overview

Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Micro Focus Service Anywhere [EOL]
Learn more about ServiceNow
Sample Customers
· United Airlines· America First Credit Union· AerLingus· PointClick Care· Faro Europe GmbH· The Hutton Institute· Tunise ElectroniqueAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
REVIEWERS
Financial Services Firm43%
Transportation Company29%
Government14%
Consumer Goods14%
REVIEWERS
Healthcare Company14%
Financial Services Firm14%
Insurance Company11%
University10%
VISITORS READING REVIEWS
Financial Services Firm19%
University12%
Energy/Utilities Company8%
Manufacturing Company7%
Company Size
REVIEWERS
Small Business14%
Midsize Enterprise21%
Large Enterprise64%
REVIEWERS
Small Business13%
Midsize Enterprise11%
Large Enterprise76%
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise25%
Large Enterprise56%
Find out what your peers are saying about ServiceNow, BMC, CA Technologies and others in Help Desk Software. Updated: March 2019.
326,282 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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