We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.
Micro Focus Service Manager is ranked 24th in Help Desk Software with 4 reviews while N-able MSP Manager is ranked 31st in Help Desk Software. Micro Focus Service Manager is rated 6.2, while N-able MSP Manager is rated 0.0. The top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". On the other hand, Micro Focus Service Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, IBM Maximo and JIRA Service Management, whereas N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Freshdesk and Salesforce Service Cloud.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.