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Pricing and Cost Advice
"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

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Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
543,089 professionals have used our research since 2012.
Ranking
24th
out of 55 in Help Desk Software
Views
1,879
Comparisons
1,379
Reviews
4
Average Words per Review
635
Rating
6.3
31st
out of 55 in Help Desk Software
Views
833
Comparisons
616
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
HPE ITSM, HPE Service Manager
SolarWinds LOGICnow, SolarWinds MSP Manager
Learn More
Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
Offer
Learn more about Micro Focus Service Manager
Learn more about N-able MSP Manager
Sample Customers
resultspositive, Globicon
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
REVIEWERS
Financial Services Firm35%
Aerospace/Defense Firm12%
Healthcare Company8%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider19%
Government9%
Financial Services Firm6%
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider19%
Government8%
Manufacturing Company6%
Company Size
REVIEWERS
Small Business18%
Midsize Enterprise7%
Large Enterprise76%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2021.
543,089 professionals have used our research since 2012.

Micro Focus Service Manager is ranked 24th in Help Desk Software with 4 reviews while N-able MSP Manager is ranked 31st in Help Desk Software. Micro Focus Service Manager is rated 6.2, while N-able MSP Manager is rated 0.0. The top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". On the other hand, Micro Focus Service Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, IBM Maximo and JIRA Service Management, whereas N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Freshdesk and Salesforce Service Cloud.

See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.