We performed a comparison between OpenText Service Manager and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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OpenText Service Manager is ranked 16th in Help Desk Software with 48 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. OpenText Service Manager is rated 7.2, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of OpenText Service Manager writes "Excellent pricing with great change management and service management capabilities". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas salesforce.com Desk.com [EOL] is most compared with .
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