We performed a comparison between OpenText Service Manager and Xtraction for CA Service Management [EOL] based on real PeerSpot user reviews.
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OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews while Xtraction for CA Service Management [EOL] doesn't meet the minimum requirements to be ranked in IT Service Management (ITSM). OpenText Service Manager is rated 7.2, while Xtraction for CA Service Management [EOL] is rated 10.0. The top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". On the other hand, the top reviewer of Xtraction for CA Service Management [EOL] writes "It’s a real-time dashboard so that people can go in at any time and see where anything is, and can manipulate reports individually just for their own view". OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM, whereas Xtraction for CA Service Management [EOL] is most compared with Freshdesk.
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