Compare Micro Focus Service Manager vs. Zendesk

Micro Focus Service Manager is ranked 17th in Help Desk Software with 3 reviews while Zendesk is ranked 20th in Help Desk Software. Micro Focus Service Manager is rated 7.0, while Zendesk is rated 0. The top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". On the other hand, Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM and IBM Maximo, whereas Zendesk is most compared with ServiceNow, JIRA Service Desk and Atlassian Confluence.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Zendesk? Share your opinion.
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,810 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
390,810 professionals have used our research since 2012.
Ranking
17th
out of 44 in Help Desk Software
Views
2,464
Comparisons
1,407
Reviews
1
Average Words per Review
105
Avg. Rating
8.0
20th
out of 44 in Help Desk Software
Views
4,850
Comparisons
3,915
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 49% of the time.
Compared 10% of the time.
Compared 9% of the time.
Also Known As
HPE ITSM, HPE Service Manager
Learn
Micro Focus
Zendesk
Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Offer
Learn more about Micro Focus Service Manager
Learn more about Zendesk
Sample Customers
resultspositive, GlobiconShopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Find out what your peers are saying about ServiceNow, BMC, Atlassian and others in Help Desk Software. Updated: December 2019.
390,810 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.