We performed a comparison between OpenText SiteScope and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"VM monitoring is pretty good showing good visualizations of how VMs are operating within the context of all the VMs running on the same hypervisor."
"For the system environment, SiteScope can be useful."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"Infrastructure monitoring is the most valuable feature."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"There's no agent you need installed on the servers. In our environment, we have some servers out of our control so we cannot manage them. We use SiteScope to monitor the availability, the resources on the servers, etc. This allows us to do this job without installing agents so there's no need to take care of anything on the server."
"One of the excellent features is the service analyzer, which is truly impressive."
"We liked the built-in calculation of health scores."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"It's scalable and expands well."
"The flexibility to develop and consolidate many solutions into one platform is great."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"I find the episode review, glass tables, and correlation search features very useful."
"ITSI includes a feature called a glass table."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"Direct integration with an SMS gateway for sending critical alerts to the support SME. This will help customer investing in third party middleware solutions for SMS."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"The graphs and dashboard in the solution are areas that need improvement."
"It may lack some features other products in the category have like more detailed transaction tracking."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"The solution should integrate more features in NEAP."
"The data recovery has room for improvement."
"We also faced challenges relating to UI development."
"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"It would be good if an interface was included in the next release."
"The problem becomes the price, as Splunk is an expensive product."
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OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. OpenText SiteScope is rated 7.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and BMC TrueSight Operations Management, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, BMC TrueSight Operations Management and Splunk APM. See our OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) report.
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