Compare Microsoft 365 Business vs. TeamViewer

Microsoft 365 Business is ranked 1st in Mobile Device Management (MDM) with 11 reviews while TeamViewer is ranked 1st in Remote Access with 16 reviews. Microsoft 365 Business is rated 8.4, while TeamViewer is rated 9.2. The top reviewer of Microsoft 365 Business writes "Good collaboration in office applications that are consolidated in a single interface". On the other hand, the top reviewer of TeamViewer writes "Allows us to access our devices on somebody else's network under their supervision, allaying security concerns". Microsoft 365 Business is most compared with ManageEngine Desktop Central and Office 365, whereas TeamViewer is most compared with LogMeIn Pro, Microsoft Remote Desktop Services and Webex. See our Microsoft 365 Business vs. TeamViewer report.
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Most Helpful Review
Find out what your peers are saying about Microsoft 365 Business vs. TeamViewer and other solutions. Updated: March 2020.
406,607 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
You can have conference calls with different parties using video and voice.It has file storage, file sharing, a provisioning box, and a SharePoint profile for each user.The most valuable feature for us is Microsoft Teams.The flexibility of having a subscription for the Office software, rather than having any upfront costs is the best part of this solution.The Power BI environment and the integration between Power BI and SQL are the solution's most valuable features. The integration between products is great.The most valuable feature is Microsoft Teams.What was most valuable for me was how simple this solution is to start using.This is a unified business package that helps people be productive in working environments.

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It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors.TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.

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Cons
The security sites need to be simplified and the technical support needs improvement.Updates to the SQL server with better features are needed to compete with Oracle Database.The pricing for this solution could be improved.There are various things that you need to use PowerShell to do. That would be good. You could do them through the management portal, rather than through PowerShell. That's the biggest improvement I would like to see.The solution's licensing framework needs improvement.There are loads of holes in security and I'd like to see better integration with security products.The admin panels have too few samples.Flow and Form components can be improved individually, but it would be nice to see the product take the next step and operate as a unit rather than separate modules.

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Some of the additional features, like the meeting stuff, is making it too cluttered.Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.A feature that they could add is chat with sound to talk.It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.

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Pricing and Cost Advice
Now you can select different licenses, for example, if somebody doesn't need all of the features, it would cost $8 USD per month and if they didn't need the email application then it would cost $6 USD per month.Compared to buying a license, it is much cheaper and a good buy.Depending on which plan you purchase, there are a plethora of applications available to you.

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We have an annual subscription that is just under $1,900 with no additional costs. We get these promotions about upgrades and stuff like that, but we haven't had a need to add more seats. Users can also use TeamViewer for home use with a non-commercial free license.TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.TeamViewer has multiple licensing options.The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.The cost is in the thousands of dollars per year.We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).TeamViewer is $600 or $700 per port per year...It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.

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report
Use our free recommendation engine to learn which Mobile Device Management (MDM) solutions are best for your needs.
406,607 professionals have used our research since 2012.
Ranking
Views
413
Comparisons
171
Reviews
10
Average Words per Review
413
Avg. Rating
8.3
1st
out of 27 in Remote Access
Views
21,394
Comparisons
18,789
Reviews
16
Average Words per Review
1,400
Avg. Rating
9.2
Top Comparisons
Compared 48% of the time.
Compared 11% of the time.
Compared 11% of the time.
Also Known As
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1
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Microsoft
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TeamViewer
Overview

Microsoft 365 Business is an integrated solution, bringing together the best-in-class productivity of Office 365 with advanced security and device management capabilities to help safeguard your business.

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about Microsoft 365 Business
Learn more about TeamViewer
Sample Customers
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food CompanyPorsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
Consumer Goods14%
Construction Company14%
Computer Retailer14%
Comms Service Provider14%
REVIEWERS
Healthcare Company14%
Energy/Utilities Company11%
Non Profit11%
Maritime Company7%
VISITORS READING REVIEWS
Software R&D Company22%
Comms Service Provider14%
Media Company7%
Construction Company6%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise18%
Large Enterprise29%
REVIEWERS
Small Business47%
Midsize Enterprise25%
Large Enterprise28%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise8%
Large Enterprise66%
Find out what your peers are saying about Microsoft 365 Business vs. TeamViewer and other solutions. Updated: March 2020.
406,607 professionals have used our research since 2012.
We monitor all Mobile Device Management (MDM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.