Compare Microsoft Azure DevOps vs. ServiceNow IT Business Management

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Most Helpful Review
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The user interface is very friendly.""It's graphical representation and tools are easy to use.""All of the features related to release management are very good.""My first impression of DevOps, after using Jira, is that it has a much better, more intuitive, and more user-friendly interface.""Technical support has been excellent. On that side, Microsoft is very good. The customer support of Microsoft has really improved this past year. On the cloud side also we are very satisfied because it offers very good support.""Azure enables us to create a staging environment through to a production environment in an easier way and then get the code and run that.""I like the entire tool because it is a one-stop-solution for DevOps.""The solution is easy to implement and easy to use."

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"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided.""The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.""The program is stable.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""The interface is extremely user-friendly.""Stable and scalable solution."

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Cons
"I would like to see more customization available to the administrator.""Non-functional testing such as security testing, log testing, and performance testing can be improved with a better visualization.""Better integration with the Linux operating system would be an improvement for this solution.""I would like to see better interoperability with the agile scaling frameworks.""They do very frequent releases, there's a complete change in UI kind of stuff. Sometimes it feels like they change it too often.""The solution could work to improve their reporting.""There are certain areas in Azure DevOps that are better in other products.""One thing I would note is that it's hard to know what is included or not in the product. Especially when you begin to try and compare it to other solutions. When you go to a site like VersionOne, they tell you Azure DevOps doesn't have this or that, and when you go to Microsoft, it says VersionOne doesn't have this or that. They could do a better job of laying out exactly what is on offer so customers know going in exactly what they'll get."

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"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""The cost could be improved. The solution is quite pricey.""The interface isn't user-friendly.""The only issue for us is the pricing. It’s quite high in comparison with the competition.""I would like to see some artificial intelligence incorporated into the management functions.""Dashboard interface is limited functionally and not very user friendly"

More ServiceNow IT Business Management Cons »

Pricing and Cost Advice
"It's a good tool, quite rich, it has a lot of features, and quite a lot of analytical capabilities which are built on top of it so that you can see how your projects are going and all that stuff. It's a good tool.""There is a licensing fee of $6/user per month.""The price is cheaper than Jira and some of the other competing tools.""It is the least expensive product in this class.""I find that the pricing is good, and it is competitive with the other vendors in the market.""Microsoft Azure DevOps is free for up to five users and allows you to track a maximum of three projects.""It is a subscription model and I only pay for what I use.""The price of this solution is fair."

More Microsoft Azure DevOps Pricing and Cost Advice »

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Questions from the Community
Top Answer: Azure DevOps is well suited if you have a big team that is collaborating their codes and need to have devops pipeline for all build and release work. Also since this tool provides bug management… more »
Top Answer: I like the entire tool because it is a one-stop-solution for DevOps.
Top Answer: Integration with MS word is lacking. It would be useful to be able to import/export word document parts from/to requirements related work items. Or to build a report from text fields (e.g description… more »
Top Answer: One of the key areas important to me is the reporting side. The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to… more »
Top Answer: In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for… more »
Ranking
Views
50,521
Comparisons
42,057
Reviews
26
Average Words per Review
522
Rating
8.3
Views
1,620
Comparisons
1,291
Reviews
6
Average Words per Review
473
Rating
8.5
Popular Comparisons
Compared 52% of the time.
Compared 15% of the time.
Compared 5% of the time.
Compared 4% of the time.
Also Known As
Azure DevOps, VSTS, Visual Studio Team ServicesServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
Learn
Microsoft
ServiceNow
Overview

Azure DevOps Services is a cloud service for collaborating on code development. It provides an integrated set of features that you access through your web browser or IDE client, including the following:

  • Git repositories for source control of your code.
  • Build and release management to support continuous integration and delivery of your apps.
  • Agile tools to support planning and tracking your work, code defects, and issues using Kanban and Scrum methods.
  • A variety of tools to test your apps, including manual/exploratory testing, load testing, and continuous testing.
  • Highly customizable dashboards for sharing progress and trends.
  • Built-in wiki for sharing information with your team.

ServiceNow provides us an integratd platform that manages both IT Operations as well as the Delivery lifecycle. ... It also, creates the necessary insights to make better business decisions from.

Offer
Learn more about Microsoft Azure DevOps
Learn more about ServiceNow IT Business Management
Sample Customers
Alaska Airlines, Iberia Airlines, Columbia, SkypeProximus, UNT SYSTEM, SAP SuccessFactors
Top Industries
REVIEWERS
Energy/Utilities Company27%
Financial Services Firm27%
Computer Software Company13%
Construction Company7%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider16%
Government6%
Manufacturing Company5%
VISITORS READING REVIEWS
Computer Software Company26%
Comms Service Provider12%
Financial Services Firm11%
Energy/Utilities Company9%
Company Size
REVIEWERS
Small Business35%
Midsize Enterprise19%
Large Enterprise45%
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise16%
Large Enterprise68%
REVIEWERS
Small Business43%
Midsize Enterprise29%
Large Enterprise29%
Find out what your peers are saying about Microsoft Azure DevOps vs. ServiceNow IT Business Management and other solutions. Updated: January 2021.
456,495 professionals have used our research since 2012.

Microsoft Azure DevOps is ranked 1st in Enterprise Agile Planning Tools with 28 reviews while ServiceNow IT Business Management is ranked 5th in Enterprise Agile Planning Tools with 6 reviews. Microsoft Azure DevOps is rated 8.2, while ServiceNow IT Business Management is rated 8.6. The top reviewer of Microsoft Azure DevOps writes "Good for the staging environment through to the production environment". On the other hand, the top reviewer of ServiceNow IT Business Management writes "Stable and scalable, could improve dashboards and visualization". Microsoft Azure DevOps is most compared with Jira, TFS, GitLab, Ansible and IBM Rational ALM, whereas ServiceNow IT Business Management is most compared with Broadcom Clarity PPM, Alfabet IT Planning & Portfolio Management, Micro Focus ALM Octane, Jira and Planview PPM Pro. See our Microsoft Azure DevOps vs. ServiceNow IT Business Management report.

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We monitor all Enterprise Agile Planning Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.