We performed a comparison between Microsoft Power BI and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like how the Query Editor lets me manipulate the data, and the available visuals are good. You can do everything using the UI."
"The one feature most of our customers like is data visualization. When we were doing BI directly from SQL, most users found it challenging to create their own reports. Power BI has self-serve analytics that the end-users can do themselves. On most projects, people are primarily using data visualization and self-serve analytics."
"The product can go easily go and extract data and it can put it into any format."
"When we are introducing Microsoft BI to our clients, if they're familiar with Excel, the transition phase will be much easier for them. They can easily switch from Microsoft Excel to Microsoft BI. The core foundation or the base technology is the same in both tools. There are a few limitations in Microsoft Excel, and this is where Microsoft BI comes in."
"Provides a full platform (database, ETL, reporting, analysis, and so on)"
"The visuals are great and make everything look very professional. We can change the look and feel or manipulate the data according to our requirements. It's extremely flexible."
"It has greatly improved our reporting capabilities."
"Provides data feeds for enterprise KPI reporting."
"It's very convenient to use."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"Zendesk Support has a lot of good APIs."
"The product offers very good management. It has a great ability to assign tickets based on content."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"The stability has been very good."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"I would like to see Machine Learning for Power Bi Pro users or an intermediate license to enable Machine Learning if you don't have access to a Premium account."
"Defining a relationship was very confusing. There were circular directions for which I had to do a lot of adjustments in the data. They can do something to make it easier."
"Adding paginated reports to this tool could be of great help for users who want to move away from SSRS."
"It has come a long way in terms of how it was working two years ago, but there are some things that you still can't do with it. For example, permission management and user access management are still a bit limited. It is basically based on the idea that everybody from the organization can see everything or limit the type of data they can see. If I want you to see only one report and the other guy to see another report, I can't do it. There should be a better way to manage permissions and users. It should also support external users much better."
"The setup took a lot of tinkering with InfoSec to allow us to do stuff."
"I would prefer that the solution not be shared. I'm concerned that if we make a mistake we could reveal information to people who shouldn't see it. I would like to have my own on-prem server, to buy my own server and have my own infrastructure for Microsoft BI, with only with my data."
"Capacity could be improved."
"I would like to see the product offer more graphics to impact different audiences."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
"The support team is time-consuming, and they don't find the answer to our problem."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"The solution could integrate better with QR codes from some websites such as Facebook."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The price of the solution should be reduced."
"The solution itself wasn't easy to set up."
"The dashboard could be better."
Microsoft Power BI is ranked 1st in Reporting with 297 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Microsoft Power BI is rated 8.0, while Zendesk is rated 8.2. The top reviewer of Microsoft Power BI writes "A complete ecosystem with an builtin ETL tool, good integrations with python and R, and support of DAX and Power Query (M languages)". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Microsoft Power BI is most compared with Tableau, Amazon QuickSight, KNIME, Domo and Oracle OBIEE, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Microsoft Power BI vs. Zendesk report.
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We monitor all Reporting reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
