We compared Microsoft Defender for Endpoint and TitanHQ SpamTitan based on users' reviews in six categories. We reviewed all of the data and you can find the conclusion below.
Features: Microsoft Defender for Endpoint excels in file protection, encryption, and ransomware defense. It integrates seamlessly with other Microsoft security products. Users appreciate its user-friendly interface and scalability. TitanHQ SpamTitan provides a robust, layered security system with comprehensive reporting, user-controlled block lists, geo-blocking, and quarantine options.
Room for Improvement: Users say Microsoft Defender for Endpoint should improve its central console and auto-recovery feature. Users also requested better reporting capabilities and integration with third-party platforms. TitanHQ SpamTitan could improve its false positive rates and the reliability of its Outlook add-on.
Service and Support: Microsoft customer service garnered mixed feedback. Some praised the fast response times and expertise of the support engineers, while others were dissatisfied with slow replies and a lack of coordination among the support teams. SpamTitan customers said TitanHQ’s customer service is prompt, helpful, and exceeded expectations.
Ease of Deployment: Microsoft Defender for Endpoint's setup is straightforward, especially when it’s preloaded on Windows 10. While it can be more complex for larger organizations, it is generally considered simple, particularly for smaller companies or those familiar with Microsoft environments. Some regarded SpamTitan as easy to set up, but some said it was challenging and frustrating.
Pricing: Reviewers say Microsoft Defender for Endpoint is fairly priced, noting that it is typically included for free with Windows or Microsoft Office 365 subscriptions. However, some users believe that Microsoft's pricing could be more affordable, and others noted that their licensing models can be complex. Users find the setup cost of TitanHQ SpamTitan to be cost-effective and competitively priced. They appreciate the flexibility of payment options and the ease of renewing.
ROI: Microsoft Defender for Endpoint delivers cost savings, enhanced efficiency, and heightened threat management. SpamTitan users reported multiple benefits, such as reduced costs, enhanced profitability, heightened security, and improved productivity.
Comparison Results: Microsoft Defender for Endpoint offers sophisticated protection against ransomware, easy deployment, and smooth integration with Microsoft solutions. However, Microsoft’s customer support has received middling reviews, and users would like better compatibility with third-party solutions. SpamTitan is praised for its intuitive user interface, layer-based security, and stellar spam filtering, but users also noted that it has a high false positive rate and would benefit from better user training.
"Automatic scanning and cleaning of viruses is the best and most valuable feature helping this tool to thrive. If any viruses are found, they are cleaned automatically."
"File protection is the most valuable feature. Antivirus security on the Level OS, Microsoft Defender, and Microsoft Guard for 2019."
"The main features of this solution are that it handles everything by itself and is well integrated."
"One feature I like the most is vulnerability management, which shows any vulnerable software or OS present in my environment. Microsoft Defender for Endpoint provides a complete overview and also recommends the steps to mitigate the vulnerabilities or threats. Most of the other antivirus or EDR solutions generally don't provide vulnerability management. It is an add-on that Microsoft Defender for Endpoint provides."
"It is easy to install and use requiring little maintenance but applying updates."
"It is quite stable. We have not had any cases, i.e., viruses, that would require a reboot, etc. We have never had a situation where we needed to reinstall the tools as a result of the Defender application or a feature being corrupt."
"The solution's threat protection is mostly AI and machine-learning based. That is the most important feature of the product. It also offers centralized management so I can remotely manage devices."
"We had Norton Antivirus before, and with Norton, we didn't have a way to centrally manage a lot of features. Defender allowed us to deploy it from our Office 365 admin console. That is probably the biggest thing that made us go with Defender."
"The solution is not hard to manage."
"Content filtering as well as Link Lock, which is URL parsing, are valuable, but anti-spam would be the biggest feature to help reduce overall spam for the company."
"Its simplicity is most valuable. It does what we ask it to do. The filters work, and we are able to set the levels and give the clients or end-user access to the quarantine through a simple email."
"I've been pretty pleased with technical support. They're pretty responsive. They answer quickly. They come up with solutions really quickly as well."
"The digest and the quarantine are the most valuable features. I can go into the quarantine and see everything that was quarantined. On an individual basis, you can easily whitelist an email or address coming in, if needed."
"I like the ability to go online and view mail that's been quarantined. SpamTitan lets you look at the mail and decide whether you want to release it or not."
"The standout features include the anti-phishing feature, which is particularly advantageous as far as our clients are concerned; it was a very welcome addition for many of them."
"The fact that it does exactly what it says on the box is what I find most valuable about SpamTitan. They've reduced our spam by about 99 percent."
"It is not very scalable from the eyes of an MSP because there is no dashboard that you can use to see all of your devices that have Windows Defender unless you have your own dashboard or an RMM tool to actually look at it. So, you might not get to know that a particular computer of a client is doing something, and it might have got a virus. That person might know that, but unless you set it up to actually send you the information, you won't get to know that. That's one of the things that is hard with Microsoft Defender. It is not made for the MSP world where you have one pane of glass to see all of your clients with Microsoft Defender on it unless your RMM tool already has that built-in and it can see the telemetry from Microsoft Defender."
"The reporting in Microsoft Defender for Endpoint should improve. The solution has limited features."
"Microsoft Defender for Endpoint does not provide much flexibility in terms of threats."
"I would like the solution to be able to prevent unauthorized programs from installing and to block unauthorised URLs which is similar to web filtering product."
"The pricing could be a bit better."
"The system can always be simplified and have a better integration check. More detailed reports would be good. When it does the integrated check, it just shows if the system is okay but I want to know what happened."
"Microsoft Defender for Endpoint should have more transparency. In the latest edition of Windows, Windows 11, it is a compulsory requirement to connect to a Microsoft account, which in turn has implications for Defender. This should be removed."
"The GUI is very complex and could be more user friendly."
"The overall GUI is utilitarian. It has a spreadsheet feel versus a nice software that is guided. I am sure they're going to improve it over time. It could look a little prettier. It needs some lipstick. They should get rid of unfamiliar words like ham and spam, helping the user to better understand what they are clicking through."
"They could improve on the color of the interface."
"They can increase some of the reporting around user logins. In order for us to make that determination, we have to pull down reports. They could make it a bit easier."
"It would be nice if the reporting feature could be updated. Also, the feel of the web interface is a little dated."
"The way it rates what is spam and what is not spam can be improved, although that is true with every system."
"The interface needs to be improved; some elements aren't where I expect them to be, so it could be more intuitive."
"The setup was a little difficult, but they did have people who helped me so I eventually got there. They had a change and my IT people had to do some stuff. There was something about pointers. I don't remember the details where we had a little trouble, but they were changing some things around."
"We're so used to it now. If anything, there should be more ease of access for the users. If you're on our mail server, there should be easier access for you to better manage your own mailbox."
More Microsoft Defender for Endpoint Pricing and Cost Advice →
Microsoft Defender for Endpoint is ranked 1st in Anti-Malware Tools with 182 reviews while TitanHQ SpamTitan is ranked 4th in Anti-Malware Tools with 76 reviews. Microsoft Defender for Endpoint is rated 8.0, while TitanHQ SpamTitan is rated 9.0. The top reviewer of Microsoft Defender for Endpoint writes "Eliminates the need to look at multiple dashboards by automatically providing one XDR dashboard to show the security score of each subscription". On the other hand, the top reviewer of TitanHQ SpamTitan writes "Has the ability to easily see what was blocked, enabling users to restore emails they were expecting with the click of a button". Microsoft Defender for Endpoint is most compared with Symantec Endpoint Security, Intercept X Endpoint, CrowdStrike Falcon, SentinelOne Singularity Complete and Cortex XDR by Palo Alto Networks, whereas TitanHQ SpamTitan is most compared with Microsoft Defender for Office 365, Barracuda Email Protection, Fortinet FortiMail and Microsoft Exchange Online Protection (EOP). See our Microsoft Defender for Endpoint vs. TitanHQ SpamTitan report.
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