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Compare Microsoft Dynamics CRM vs. Oracle CX Sales

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Featured Review
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM. Updated: November 2021.
552,695 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Technical support is completely good.""One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.""The stability is excellent.""The initial setup is pretty straightforward.""Microsoft Dynamics CRM has plenty of valuable features.""I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."

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"The solution integrates well."

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Cons
"If there was a bit more automation, specifically for marketing tasks, that would be ideal.""The solution could improve by having better integration documentation.""The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult.""Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.""The mobile side of the product doesn't look that great right now.""Dynamic's management could be improved. The tech management should have better technical capabilities."

More Microsoft Dynamics CRM Cons »

"The interface of Oracle CX Sales could be more user-friendly."

More Oracle CX Sales Cons »

Pricing and Cost Advice
"There is a license required to use Microsoft Dynamics CRM.""It's kind of pricey. It's about $50 or $60 per user.""I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution.""The price of the solution is good but could be cheaper."

More Microsoft Dynamics CRM Pricing and Cost Advice »

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Questions from the Community
Top Answer: Microsoft Dynamics CRM has plenty of valuable features.
Top Answer: Dynamic's management could be improved. The tech management should have better technical capabilities.
Top Answer: Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.
Top Answer: The solution integrates well.
Top Answer: The interface of Oracle CX Sales could be more user-friendly.
Ranking
1st
out of 67 in CRM
Views
4,043
Comparisons
3,389
Reviews
6
Average Words per Review
370
Rating
8.3
7th
out of 67 in CRM
Views
788
Comparisons
622
Reviews
1
Average Words per Review
165
Rating
8.0
Comparisons
Also Known As
Dynamics CRM, MS Dynamics CRM
Oracle Sales Cloud
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Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Oracle CX Sales
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Top Industries
REVIEWERS
Financial Services Firm29%
Computer Software Company14%
Individual & Family Service14%
Insurance Company14%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider20%
Government8%
Energy/Utilities Company5%
VISITORS READING REVIEWS
Computer Software Company40%
Comms Service Provider19%
Energy/Utilities Company7%
Healthcare Company3%
Company Size
REVIEWERS
Small Business53%
Midsize Enterprise18%
Large Enterprise29%
No Data Available
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM. Updated: November 2021.
552,695 professionals have used our research since 2012.

Microsoft Dynamics CRM is ranked 1st in CRM with 7 reviews while Oracle CX Sales is ranked 7th in CRM with 1 review. Microsoft Dynamics CRM is rated 8.4, while Oracle CX Sales is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of Oracle CX Sales writes "Integrates well, good technical support, and scalable". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Adobe Campaign, whereas Oracle CX Sales is most compared with Oracle Service Cloud, Siebel CRM, Salesforce Sales Cloud and eGain Solve.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.