Microsoft Dynamics CRM vs Oracle CX Sales comparison

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Comparison Buyer's Guide
Executive Summary
Updated on Aug 7, 2023

We compared Microsoft Dynamics CRM and Oracle CX Sales across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:

  • Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management.

  • Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle CX Sales could improve its account portfolio management and mobile application.

  • Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Oracle CX Sales has been criticized for its poor support.

  • Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable.

  • Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered.

  • ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle CX Sales users have provided no feedback on its ROI so far.

Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service.

To learn more, read our detailed Microsoft Dynamics CRM vs. Oracle CX Sales Report (Updated: March 2024).
763,955 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side.""The most useful feature that this solution provides is the ability to make dashboards for the business easily as our company is managed using KPIs and metrics.""It is good for sales and service maintenance. It has various integration tools.""Technical support is completely good.""The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.""Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business.""Microsoft Dynamics is user-friendly and intuitive. It's easy to understand how it works."

More Microsoft Dynamics CRM Pros →

"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout.""It covers sales very well.""The solution integrates well.""It is stable and scalable, and their support has been very responsive.""CX Sales is very intuitive - you just have to click a few buttons, and you see everything.""the Oracle CX Sales Eloqua module is very useful.""The lead and opportunity management features are valuable."

More Oracle CX Sales Pros →

Cons
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve.""The solution could have better dashboards and the Microsoft operating system could be more intuitive.""The solution's interface has room for improvement.""Microsoft Dynamics CRM could improve by making the ports and dashboards more intuitive using Microsoft Azure analytical features. Compared to Salesforce and other partners, the dashboards in Microsoft Dynamics CRM are less intuitive.""When it comes to any necessary changes or updates, we have issues. It is not very agnostic in terms of working with other platforms. A lot of data transformation had to be done internally in order to send it to various systems.""Dynamics could perform a little better, and it would be nice to save the filters I use frequently, so I don't need to do the same thing every day.""Dynamic's management could be improved. The tech management should have better technical capabilities.""One area for improvement in Microsoft Dynamics CRM is its end user feedback. It's still not that great compared to Salesforce. They also need to improve on the look and feel of the solution, because those are still slightly better on Salesforce."

More Microsoft Dynamics CRM Cons →

"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being.""Support is very poor.""You can get disconnected if you do not have a strong, reliable internet connection.""The interface of Oracle CX Sales could be more user-friendly.""They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them.""It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant.""CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

More Oracle CX Sales Cons →

Pricing and Cost Advice
  • "We have to buy a separate license in order to implement the social listening feature."
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
  • "Pricing for this software could be cheaper."
  • "The solution is open source and is free. However, it does require a Dynamics 365 subscription."
  • More Microsoft Dynamics CRM Pricing and Cost Advice →

  • "The price is reasonable."
  • "It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
  • "The product is pricey."
  • More Oracle CX Sales Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
    Top Answer:The solution should improve the user experience in the process of creating and activating offers. Sometimes, the process is a little bit slow because it has too many details. It also depends on how… more »
    Top Answer:We use Microsoft Dynamics CRM to control sales advancements in our company.
    Top Answer:The lead and opportunity management features are valuable.
    Top Answer:Customers usually do not prefer the solution over Sales Cloud. Support is very poor.
    Ranking
    2nd
    out of 167 in CRM
    Views
    4,572
    Comparisons
    4,283
    Reviews
    38
    Average Words per Review
    408
    Rating
    7.6
    15th
    out of 167 in CRM
    Views
    1,532
    Comparisons
    1,052
    Reviews
    6
    Average Words per Review
    441
    Rating
    6.7
    Comparisons
    Also Known As
    Dynamics CRM, MS Dynamics CRM
    Oracle Sales Cloud
    Learn More
    Overview

    Microsoft Dynamics CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and customer service processes. With its user-friendly interface and powerful features, it enables organizations to effectively manage their customer interactions and drive business growth.

    One of the key features of Microsoft Dynamics CRM is its sales automation capabilities. It allows sales teams to track leads, manage opportunities, and close deals more efficiently. The solution provides a centralized platform for managing customer information, enabling sales representatives to access real-time data and make informed decisions. It also offers tools for forecasting, pipeline management, and sales analytics, helping businesses optimize their sales processes and drive revenue growth.

    In addition to sales automation, Microsoft Dynamics CRM offers robust marketing automation features. It enables marketers to create and execute targeted marketing campaigns, track campaign performance, and generate actionable insights. The solution provides tools for lead management, email marketing, social media integration, and customer segmentation, allowing businesses to engage with their customers effectively and drive marketing ROI.

    Furthermore, Microsoft Dynamics CRM helps organizations deliver exceptional customer service. It provides a unified view of customer interactions, enabling customer service representatives to deliver personalized and timely support. The solution offers case management, a knowledge base, and self-service portal capabilities, empowering customers to find answers to their queries and resolve issues on their own. It also provides tools for service analytics and reporting, helping businesses identify areas for improvement and enhance customer satisfaction.

    Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

    The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing  territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and  adaptive intelligence • A customer data management system to ensure clean, consolidated and complete  customer information.  With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
    Top Industries
    REVIEWERS
    Computer Software Company29%
    Financial Services Firm19%
    Manufacturing Company10%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government11%
    Financial Services Firm10%
    Manufacturing Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company10%
    Government9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business52%
    Midsize Enterprise28%
    Large Enterprise20%
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise17%
    Large Enterprise57%
    REVIEWERS
    Midsize Enterprise20%
    Large Enterprise80%
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise18%
    Large Enterprise52%
    Buyer's Guide
    Microsoft Dynamics CRM vs. Oracle CX Sales
    March 2024
    Find out what your peers are saying about Microsoft Dynamics CRM vs. Oracle CX Sales and other solutions. Updated: March 2024.
    763,955 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in CRM with 43 reviews while Oracle CX Sales is ranked 15th in CRM with 6 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle CX Sales is rated 7.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle CX Sales writes "Scalable and useful Eloqua module". Microsoft Dynamics CRM is most compared with ServiceNow, SAP CRM, Salesforce Sales Cloud, Siebel CRM and Oracle CRM, whereas Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Oracle Fusion Service, SAP CRM and NetSuite CRM+. See our Microsoft Dynamics CRM vs. Oracle CX Sales report.

    See our list of best CRM vendors and best Sales Force Automation vendors.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.