Microsoft Dynamics CRM vs. Oracle Service Cloud

Microsoft Dynamics CRM is ranked 3rd in CRM Customer Engagement Centers with 1 review vs Oracle Service Cloud which is ranked 2nd in CRM Customer Engagement Centers with 8 reviews. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". Microsoft Dynamics CRM is most compared with Siebel CRM, SAP CRM and Pega CRM. Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud.
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Quotes From Members Comparing Microsoft Dynamics CRM vs. Oracle Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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Ranking
RANKING
Views
11,007
Comparisons
6,756
Reviews
1
Followers
454
Avg. Rating
8.0
Views
2,964
Comparisons
1,511
Reviews
8
Followers
249
Avg. Rating
8.8
Top Comparisons
Top Comparisons
Compared 13% of the time.
Compared 9% of the time.
Compared 8% of the time.
See more Microsoft Dynamics CRM competitors »
Compared 19% of the time.
See more Oracle Service Cloud competitors »
Also Known As
Also Known AsDynamics CRMOracle RightNow
Website/Video
Website/VideoMicrosoft
Oracle
Overview
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

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Sample Customers
Sample Customers Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
Top Industries
VISITORS READING REVIEWS
Financial Services Firm
15%
Marketing Services Firm
13%
Transportation Company
8%
Government
8%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
71%
Midsize Enterprise
14%
Large Enterprise
14%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
30%
Large Enterprise
41%
REVIEWERS
Small Business
50%
Midsize Enterprise
10%
Large Enterprise
40%
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