We compared Microsoft Dynamics CRM and Oracle Fusion Service across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Setting up Oracle Fusion Service is complicated and requires expertise.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Customers say Fusion Service is expensive.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Oracle cultivates strong relationships with customers, leading to a favorable return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive.
"It's a good solution for enterprise-level companies."
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The feature I like best in Microsoft Dynamics CRM is being able to market to segments instead of choosing individual people to market to."
"The most valuable feature of Microsoft Dynamics CRM is the campaign feature."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The product is user-friendly."
"The stability is excellent."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"Oracle Service Cloud could improve the integration for older platforms."
"Stable and scalable with good technical support."
"It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers."
"The most valuable feature of the solution is that customers can easily understand it."
"The solution is completely cloud-based and very easy to access from anywhere."
"Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need."
"I have contacted support. They are able to help but not in the right amount of time. I have had a horrible experience."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"Microsoft Dynamics CRM can improve the integration with the other system. If they have more flexibility to connect with another system it will be more effective."
"Microsoft Dynamics CRM could improve the built-in reports. The ones that are included are pretty generic unless you subscribe to Microsoft BI, which is an extra fee. They should offer the reports without having to purchase a separate subscription for Microsoft BI. However, the reports in Microsoft BI are fantastic."
"In terms of the performance, when it comes to loading a large volume of data, it's slow at times, so the system could be optimized."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"The integration capability with other systems could be improved, particularly the Lead Generation system."
"The product must provide modules for operations management."
"The user experience has to be much better."
"Oracle Service Cloud could improve the integration for older platforms."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"Lacks the ability to deploy custom code for customization."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"The product's option to upload payroll data doesn't work seamlessly."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Oracle Fusion Service is ranked 5th in CRM Customer Engagement Centers with 29 reviews. Microsoft Dynamics CRM is rated 7.6, while Oracle Fusion Service is rated 8.6. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Sales Creatio. See our Microsoft Dynamics CRM vs. Oracle Fusion Service report.
See our list of best CRM Customer Engagement Centers vendors, best Marketing Management vendors, and best CRM vendors.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
