Compare Microsoft Dynamics CRM vs. Oracle Service Cloud

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The initial setup is pretty straightforward."

More Microsoft Dynamics CRM Pros »

"Everything is managed by Oracle, so they have security in place."

More Oracle Service Cloud Pros »

Cons
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

More Microsoft Dynamics CRM Cons »

"The user experience has to be much better."

More Oracle Service Cloud Cons »

Pricing and Cost Advice
Information Not Available
"This is definitely an expensive product compared to others on the market."

More Oracle Service Cloud Pricing and Cost Advice »

report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
441,672 professionals have used our research since 2012.
Ranking
Views
4,014
Comparisons
3,307
Reviews
1
Average Words per Review
557
Avg. Rating
9.0
Views
1,341
Comparisons
894
Reviews
6
Average Words per Review
185
Avg. Rating
9.0
Popular Comparisons
Compared 18% of the time.
Compared 2% of the time.
Compared 28% of the time.
Compared 14% of the time.
Compared 5% of the time.
Also Known As
Dynamics CRMOracle RightNow
Learn
Microsoft
Oracle
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Oracle Service Cloud
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company46%
Comms Service Provider7%
Media Company7%
Insurance Company6%
VISITORS READING REVIEWS
Computer Software Company58%
Marketing Services Firm14%
Comms Service Provider4%
Manufacturing Company4%
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 1 review while Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 5 reviews. Microsoft Dynamics CRM is rated 9.0, while Oracle Service Cloud is rated 8.8. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of Oracle Service Cloud writes "It allowed us to shorten the time to resolve issues and facilitate multiple concurrent avenues of contact for customers". Microsoft Dynamics CRM is most compared with SAP CRM, Salesforce Service Cloud, ServiceNow, Siebel CRM and Blackbaud, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Salesforce Service Cloud and Pega CRM.

See our list of best CRM Customer Engagement Centers vendors, best Marketing Management vendors, and best CRM vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.