Compare Microsoft Dynamics CRM vs. Pega Robotic Process Automation

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use Microsoft Dynamics CRM? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
431,275 professionals have used our research since 2012.
Ranking
Views
4,119
Comparisons
3,368
Reviews
1
Average Words per Review
682
Avg. Rating
8.0
Views
7,272
Comparisons
5,309
Reviews
4
Average Words per Review
602
Avg. Rating
7.5
Popular Comparisons
Compared 17% of the time.
Compared 10% of the time.
Also Known As
Dynamics CRMPega RPA, OpenSpan
Learn
Microsoft
Pega
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Pega Robotic Process Automation
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.eBay Enterprise, M&I Bank
Top Industries
VISITORS READING REVIEWS
Computer Software Company46%
Insurance Company7%
Media Company7%
Construction Company5%
VISITORS READING REVIEWS
Computer Software Company42%
Comms Service Provider12%
Retailer6%
Financial Services Firm6%
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers while Pega Robotic Process Automation is ranked 13th in Robotic Process Automation (RPA) with 5 reviews. Microsoft Dynamics CRM is rated 0, while Pega Robotic Process Automation is rated 7.6. On the other hand, the top reviewer of Pega Robotic Process Automation writes "Helpful access to the .net framework, and very stable, but difficult to set up". Microsoft Dynamics CRM is most compared with SAP CRM, Salesforce Service Cloud, Siebel CRM and ServiceNow, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Salesforce Sales Cloud and Siebel Contact Center.

See our list of .

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.