Compare Microsoft Dynamics CRM vs. Pega Robotic Process Automation

Microsoft Dynamics CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review while Pega Robotic Process Automation is ranked 9th in Robotic Process Automation (RPA) with 2 reviews. Microsoft Dynamics CRM is rated 8.0, while Pega Robotic Process Automation is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". On the other hand, the top reviewer of Pega Robotic Process Automation writes "It helped cut short the release cycle by almost 40% compared to the previous solution. It is still a niche skill and resources are scarce in the market". Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM, whereas Pega Robotic Process Automation is most compared with UiPath, Blue Prism and Automation Anywhere (AA).
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Most Helpful Review
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Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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​I was not involved in licensing and pricing, but it is worth the cost​.

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Ranking
Views
4,904
Comparisons
4,072
Reviews
1
Average Words per Review
677
Avg. Rating
8.0
Views
6,535
Comparisons
4,798
Reviews
2
Average Words per Review
462
Avg. Rating
7.0
Top Comparisons
Compared 11% of the time.
Compared 8% of the time.
Also Known As
Dynamics CRMPega RPA, OpenSpan
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Microsoft
Pega
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

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Learn more about Microsoft Dynamics CRM
Learn more about Pega Robotic Process Automation
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.eBay Enterprise, M&I Bank
Top Industries
No Data Available
VISITORS READING REVIEWS
Software R&D Company26%
Comms Service Provider18%
Financial Services Firm10%
Retailer9%
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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