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Compare Microsoft Dynamics CRM vs. Sales Creatio

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Featured Review
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM. Updated: November 2021.
555,358 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The stability is excellent.""One of the most useful features is we can configure Microsoft Dynamics CRM in the way that we need. This is configurable.""Microsoft Dynamics CRM has plenty of valuable features.""Technical support is completely good.""The initial setup is pretty straightforward.""Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities.""I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."

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"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

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Cons
"Microsoft Dynamics CRM could improve by being more user-friendly and having a better design. I have used Service Desk and it is not user-friendly but this solution is worse. The graphical interface is not intuitive, you need someone to guide you or you will have difficulties navigating around to find the file you need. The data we are normally dealing with is boring enough and the interface could be more attractive and more exciting. The tabs and arrangement could be done better to be more user-friendly. Microsoft Excel, PowerPoint, and Word are fine and Microsoft should extend their user-friendliness and intuitiveness to Microsoft Dynamics.""Dynamic's management could be improved. The tech management should have better technical capabilities.""If there was a bit more automation, specifically for marketing tasks, that would be ideal.""The solution could improve by having better integration documentation.""The mobile side of the product doesn't look that great right now.""The installation was difficult. I'm not the person that implements the solution. However, to have the solution function in the correct way, the process can be difficult."

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"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

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Pricing and Cost Advice
"The price of the solution is good but could be cheaper.""It's kind of pricey. It's about $50 or $60 per user.""I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution.""There is a license required to use Microsoft Dynamics CRM."

More Microsoft Dynamics CRM Pricing and Cost Advice »

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

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Questions from the Community
Top Answer: Microsoft Dynamics CRM has plenty of valuable features.
Top Answer: Dynamic's management could be improved. The tech management should have better technical capabilities.
Top Answer: Dynamics is a Customer Relationship Management (CRM) cloud solution. However, previously we mainly installed it on-premise for car dealers.
Top Answer: Including some Creatio Marketplace apps, you can convert Sales Creatio in a Real 360° Social Sales CRM, including not just the traditional communication channels like phone and Email. In this case… more »
Top Answer: Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable.
Top Answer: Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a… more »
Ranking
2nd
out of 68 in CRM
Views
4,077
Comparisons
3,421
Reviews
6
Average Words per Review
351
Rating
8.3
6th
out of 68 in CRM
Views
627
Comparisons
530
Reviews
1
Average Words per Review
493
Rating
9.0
Comparisons
Also Known As
Dynamics CRM, MS Dynamics CRM
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Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Sales Creatio
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
Top Industries
REVIEWERS
Financial Services Firm29%
Computer Software Company14%
Individual & Family Service14%
Insurance Company14%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider21%
Government8%
Energy/Utilities Company5%
VISITORS READING REVIEWS
Computer Software Company37%
Comms Service Provider19%
Government6%
Financial Services Firm6%
Company Size
REVIEWERS
Small Business50%
Midsize Enterprise22%
Large Enterprise28%
No Data Available
Find out what your peers are saying about Salesforce, Microsoft, Oracle and others in CRM. Updated: November 2021.
555,358 professionals have used our research since 2012.

Microsoft Dynamics CRM is ranked 2nd in CRM with 7 reviews while Sales Creatio is ranked 6th in CRM with 1 review. Microsoft Dynamics CRM is rated 8.4, while Sales Creatio is rated 9.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, the top reviewer of Sales Creatio writes "Good configurability, good price, and good support". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Salesforce Marketing Cloud, whereas Sales Creatio is most compared with Salesforce Sales Cloud, Camunda Platform, Bonita and K2.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.