Microsoft Dynamics CRM vs. Salesforce Sales Cloud

Microsoft Dynamics CRM is ranked 3rd in CRM Customer Engagement Centers with 1 review vs Salesforce Sales Cloud which is ranked 1st in CRM Customer Engagement Centers with 5 reviews. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Microsoft Dynamics CRM is most compared with Siebel CRM, SAP CRM and Pega CRM. Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM.
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Quotes From Members Comparing Microsoft Dynamics CRM vs. Salesforce Sales Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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Ranking
RANKING
Views
11,178
Comparisons
6,388
Reviews
1
Followers
446
Avg. Rating
8.0
Views
17,103
Comparisons
5,868
Reviews
5
Followers
412
Avg. Rating
8.6
Top Comparisons
Top Comparisons
Compared 13% of the time.
Compared 9% of the time.
Compared 8% of the time.
See more Microsoft Dynamics CRM competitors »
Compared 24% of the time.
Compared 12% of the time.
See more Salesforce Sales Cloud competitors »
Also Known As
Also Known AsDynamics CRMSales Cloud, SFDC, Salesforce
Website/Video
Website/VideoMicrosoft
Salesforce
Overview
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

OFFER
Learn more about Microsoft Dynamics CRM
Learn more about Salesforce Sales Cloud
Sample Customers
Sample Customers Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
Top Industries
VISITORS READING REVIEWS
Financial Services Firm
15%
Marketing Services Firm
13%
Transportation Company
8%
Government
8%
REVIEWERS
Software R&D Company
19%
Retailer
13%
Healthcare Company
13%
Financial Services Firm
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
9%
Company Size
Company Size
REVIEWERS
Small Business
71%
Midsize Enterprise
14%
Large Enterprise
14%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
30%
Large Enterprise
41%
REVIEWERS
Small Business
61%
Midsize Enterprise
21%
Large Enterprise
18%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
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294,792 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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