Compare Microsoft Dynamics CRM vs. Salesforce Sales Cloud

Cancel
You must select at least 2 products to compare!
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The initial setup is pretty straightforward."

More Microsoft Dynamics CRM Pros »

"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.""The product is very fast and responsive. There's no lag time when you are on the platform."

More Salesforce Sales Cloud Pros »

Cons
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

More Microsoft Dynamics CRM Cons »

"The cost of this solution could be improved.""The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."

More Salesforce Sales Cloud Cons »

report
Use our free recommendation engine to learn which CRM solutions are best for your needs.
523,535 professionals have used our research since 2012.
Questions from the Community
Top Answer: The initial setup is pretty straightforward.
Top Answer: I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it. If there was a bit more automation, specifically for marketing tasks, that would be… more »
Top Answer: We primarily use the CRM for our leads and opportunities, and our client data.
Top Answer: The product is very fast and responsive. There's no lag time when you are on the platform.
Top Answer: The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions. The solution probably has between 300-500 features already. I can't… more »
Top Answer: We primarily use the solution for managing our organization's leads and our customer accounts.
Ranking
1st
out of 66 in CRM
Views
3,958
Comparisons
3,254
Reviews
1
Average Words per Review
557
Rating
9.0
2nd
out of 66 in CRM
Views
3,524
Comparisons
2,848
Reviews
2
Average Words per Review
360
Rating
7.0
Popular Comparisons
Also Known As
Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM
Sales Cloud, SFDC, Salesforce
Learn More
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Salesforce Sales Cloud
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider18%
Government8%
Energy/Utilities Company6%
REVIEWERS
Computer Software Company16%
Financial Services Firm11%
Healthcare Company11%
Cloud Provider11%
VISITORS READING REVIEWS
Computer Software Company44%
Comms Service Provider17%
Energy/Utilities Company6%
Financial Services Firm4%
Company Size
REVIEWERS
Small Business64%
Midsize Enterprise18%
Large Enterprise18%
REVIEWERS
Small Business64%
Midsize Enterprise18%
Large Enterprise18%

Microsoft Dynamics CRM is ranked 1st in CRM with 1 review while Salesforce Sales Cloud is ranked 2nd in CRM with 2 reviews. Microsoft Dynamics CRM is rated 9.0, while Salesforce Sales Cloud is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Salesforce Service Cloud, Siebel CRM and Oracle Service Cloud, whereas Salesforce Sales Cloud is most compared with Vlocity, Camunda Platform, Pega Robotic Process Automation, Oracle E-Business Suite and Evariant.

See our list of best CRM vendors and best Sales Force Automation vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.