Microsoft Dynamics CRM vs. Salesforce Sales Cloud

Microsoft Dynamics CRM is ranked 3rd in CRM Customer Engagement Centers with 1 review vs Salesforce Sales Cloud which is ranked 1st in CRM Customer Engagement Centers with 5 reviews. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Microsoft Dynamics CRM is most compared with SAP CRM, Pega CRM and Siebel CRM. Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Amdocs CRM.
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Most Helpful Review
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Quotes From Members

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Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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310,362 professionals have used our research since 2012.
Ranking
Views
11,672
Comparisons
5,407
Reviews
1
Followers
421
Avg. Rating
8.0
Views
17,631
Comparisons
4,958
Reviews
5
Followers
381
Avg. Rating
8.6
Top Comparisons
Compared 11% of the time.
Compared 9% of the time.
Compared 23% of the time.
Compared 14% of the time.
Also Known As
Dynamics CRMSales Cloud, SFDC, Salesforce
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Microsoft
Salesforce
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
VISITORS READING REVIEWS
Financial Services Firm15%
Marketing Services Firm13%
Transportation Company8%
Government8%
REVIEWERS
Software R&D Company19%
Healthcare Company13%
Financial Services Firm13%
Retailer13%
VISITORS READING REVIEWS
Marketing Services Firm12%
Comms Service Provider10%
Financial Services Firm9%
Manufacturing Company9%
Company Size
REVIEWERS
Small Business71%
Midsize Enterprise14%
Large Enterprise14%
VISITORS READING REVIEWS
Small Business30%
Midsize Enterprise30%
Large Enterprise40%
REVIEWERS
Small Business61%
Midsize Enterprise21%
Large Enterprise18%
VISITORS READING REVIEWS
Small Business32%
Midsize Enterprise23%
Large Enterprise45%
Find out what your peers are saying about Salesforce, Oracle, Microsoft and others in CRM Customer Engagement Centers.
310,362 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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