Compare Microsoft Dynamics CRM vs. Salesforce Service Cloud

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455,536 professionals have used our research since 2012.
Ranking
Views
4,108
Comparisons
3,361
Reviews
1
Average Words per Review
557
Rating
9.0
Views
2,074
Comparisons
1,738
Reviews
1
Average Words per Review
397
Rating
10.0
Popular Comparisons
Compared 20% of the time.
Compared 7% of the time.
Compared 5% of the time.
Also Known As
Dynamics CRMService Cloud
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Microsoft
Salesforce
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about Salesforce Service Cloud
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider18%
Media Company7%
Government7%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company41%
Comms Service Provider11%
Media Company6%
Government6%
Company Size
REVIEWERS
Small Business64%
Midsize Enterprise18%
Large Enterprise18%
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%

Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 1 review while Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers. Microsoft Dynamics CRM is rated 9.0, while Salesforce Service Cloud is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Marketing Cloud and Pega CRM, whereas Salesforce Service Cloud is most compared with ServiceNow, JIRA Service Desk, BMC Remedyforce, Salesforce Sales Cloud and Vlocity.

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.