Microsoft Dynamics CRM vs. Salesforce Service Cloud

Microsoft Dynamics CRM is ranked 3rd in CRM Customer Engagement Centers with 1 review vs Salesforce Service Cloud which is ranked 4th in CRM Customer Engagement Centers with 2 reviews. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Microsoft Dynamics CRM is most compared with Siebel CRM, SAP CRM and Pega CRM. Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce.
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Quotes From Members Comparing Microsoft Dynamics CRM vs. Salesforce Service Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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305,918 professionals have used our research since 2012.
Ranking
Views
11,559
Comparisons
5,712
Reviews
1
Followers
428
Avg. Rating
8.0
Views
8,122
Comparisons
1,959
Reviews
2
Followers
418
Avg. Rating
9.5
Unranked
In CRM Customer Engagement Centers
Top Comparisons
Compared 14% of the time.
Compared 9% of the time.
Compared 9% of the time.
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Compared 29% of the time.
Also Known As
Dynamics CRMService Cloud
Learn how it works
Microsoft
Salesforce
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Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
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Top Industries
VISITORS READING REVIEWS
Financial Services Firm
15%
Marketing Services Firm
13%
Transportation Company
8%
Government
8%
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Renewables & Environment Company
9%
Recruiting/Hr Firm
9%
VISITORS READING REVIEWS
Marketing Services Firm
22%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
11%
No Data Available
Company Size
REVIEWERS
Small Business
71%
Midsize Enterprise
14%
Large Enterprise
14%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
30%
Large Enterprise
41%
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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