Compare Microsoft Dynamics CRM vs. SAP CRM

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Microsoft Dynamics CRM Logo
3,894 views|3,253 comparisons
SAP CRM Logo
1,676 views|1,342 comparisons
Top Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The initial setup is pretty straightforward.""The stability is excellent."

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"The solution is stable."

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Cons
"If there was a bit more automation, specifically for marketing tasks, that would be ideal.""The mobile side of the product doesn't look that great right now."

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"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

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Pricing and Cost Advice
"It's kind of pricey. It's about $50 or $60 per user."

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536,244 professionals have used our research since 2012.
Ranking
1st
out of 66 in CRM
Views
3,894
Comparisons
3,253
Reviews
1
Average Words per Review
557
Rating
9.0
4th
out of 66 in CRM
Views
1,676
Comparisons
1,342
Reviews
1
Average Words per Review
418
Rating
8.0
Comparisons
Also Known As
Dynamics CRM, MS Dynamics CRM
Learn More
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about SAP CRM
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider19%
Government8%
Energy/Utilities Company5%
VISITORS READING REVIEWS
Computer Software Company30%
Comms Service Provider29%
Energy/Utilities Company5%
Manufacturing Company5%
Company Size
REVIEWERS
Small Business58%
Midsize Enterprise25%
Large Enterprise17%
No Data Available

Microsoft Dynamics CRM is ranked 1st in CRM with 2 reviews while SAP CRM is ranked 4th in CRM with 1 review. Microsoft Dynamics CRM is rated 9.6, while SAP CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Microsoft Dynamics CRM is most compared with ServiceNow, Salesforce Service Cloud, Siebel CRM, Salesforce Marketing Cloud and Pega CRM, whereas SAP CRM is most compared with SAP Marketing Cloud, Oracle CRM, Siebel CRM, SAS Customer Intelligence 360 and Vlocity.

See our list of best CRM vendors, best Local Government CRM vendors, and best Marketing Management vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.