Compare Microsoft Dynamics CRM vs. SAP CRM

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3,995 views|3,281 comparisons
1,784 views|1,371 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

"The initial setup is pretty straightforward."

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"The solution is stable."

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"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

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"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

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Questions from the Community
Top Answer: The initial setup is pretty straightforward.
Top Answer: I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it. If there was a bit more automation, specifically for marketing tasks, that would be… more »
Top Answer: We primarily use the CRM for our leads and opportunities, and our client data.
Top Answer: The solution is stable.
Top Answer: I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.
Top Answer: I can't think of a feature that is lacking. For us, it has everything we need. It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX… more »
out of 66 in CRM
Average Words per Review
out of 66 in CRM
Average Words per Review
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Also Known As
Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM, MS Dynamics CRM
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Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

Learn more about Microsoft Dynamics CRM
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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
Computer Software Company33%
Comms Service Provider18%
Energy/Utilities Company6%
Comms Service Provider30%
Computer Software Company28%
Energy/Utilities Company6%
Financial Services Firm5%
Company Size
Small Business64%
Midsize Enterprise18%
Large Enterprise18%
No Data Available

Microsoft Dynamics CRM is ranked 1st in CRM with 1 review while SAP CRM is ranked 4th in CRM with 1 review. Microsoft Dynamics CRM is rated 9.0, while SAP CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Microsoft Dynamics CRM is most compared with Salesforce Service Cloud, ServiceNow, Siebel CRM, Salesforce Marketing Cloud and Pega CRM, whereas SAP CRM is most compared with SAP Marketing Cloud, Oracle CRM, SAS Customer Intelligence 360, Siebel CRM and Vlocity.

See our list of best CRM vendors, best Local Government CRM vendors, and best Marketing Management vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.