Compare Microsoft Dynamics CRM vs. SAP CRM

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Microsoft Dynamics CRM Logo
4,060 views|3,332 comparisons
SAP CRM Logo
1,932 views|1,498 comparisons
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The initial setup is pretty straightforward."

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"The solution is stable."

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Cons
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."

More Microsoft Dynamics CRM Cons »

"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."

More SAP CRM Cons »

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Ranking
3rd
out of 71 in CRM
Views
4,060
Comparisons
3,332
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
4th
out of 71 in CRM
Views
1,932
Comparisons
1,498
Reviews
1
Average Words per Review
418
Avg. Rating
8.0
Popular Comparisons
Compared 7% of the time.
Compared 15% of the time.
Compared 9% of the time.
Compared 6% of the time.
Compared 4% of the time.
Compared 4% of the time.
Also Known As
Dynamics CRM
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Microsoft
SAP
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

Offer
Learn more about Microsoft Dynamics CRM
Learn more about SAP CRM
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company47%
Media Company9%
Insurance Company7%
Government6%
No Data Available
Microsoft Dynamics CRM is ranked 3rd in CRM with 1 review while SAP CRM is ranked 4th in CRM with 1 review. Microsoft Dynamics CRM is rated 9.0, while SAP CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Microsoft Dynamics CRM is most compared with Salesforce Service Cloud, Siebel CRM, ServiceNow, Pega CRM and Salesforce Marketing Cloud, whereas SAP CRM is most compared with SAP Marketing Cloud, Siebel CRM, Oracle CRM, Pega CRM and Salesforce Sales Cloud.

See our list of best CRM vendors, best Local Government CRM vendors, and best Marketing Management vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.