Anonymous UserRPA Practice Head at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The initial setup is pretty straightforward."
"The solution is stable."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"It can be a bit more user friendly, to be honest. Sometimes there are too many apps options. It should offer better UX (user experience) to make it easier to navigate and easier to use."
Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.
Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.
SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.
Microsoft Dynamics CRM is ranked 1st in CRM with 1 review while SAP CRM is ranked 4th in CRM with 1 review. Microsoft Dynamics CRM is rated 9.0, while SAP CRM is rated 8.0. The top reviewer of Microsoft Dynamics CRM writes "A straightforward setup, good pricing, and great technical support". On the other hand, the top reviewer of SAP CRM writes "Scalable and stable with a good dashboard". Microsoft Dynamics CRM is most compared with Salesforce Service Cloud, ServiceNow, Siebel CRM, Salesforce Marketing Cloud and Pega CRM, whereas SAP CRM is most compared with SAP Marketing Cloud, Oracle CRM, SAS Customer Intelligence 360, Siebel CRM and Vlocity.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.