Compare Microsoft Dynamics CRM vs. SAP CRM

Microsoft Dynamics CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review while SAP CRM is ranked 5th in CRM Customer Engagement Centers with 1 review. Microsoft Dynamics CRM is rated 8.0, while SAP CRM is rated 7.0. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". On the other hand, the top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM, whereas SAP CRM is most compared with Microsoft Dynamics CRM, BrandMuscle and SAP Marketing Cloud.
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Microsoft Dynamics CRM Logo
4,904 views|4,072 comparisons
SAP CRM Logo
1,917 views|1,555 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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Ranking
Views
4,904
Comparisons
4,072
Reviews
1
Average Words per Review
677
Avg. Rating
8.0
Views
1,917
Comparisons
1,555
Reviews
1
Average Words per Review
410
Avg. Rating
7.0
Top Comparisons
Compared 11% of the time.
Compared 8% of the time.
Compared 27% of the time.
Compared 18% of the time.
Compared 7% of the time.
Also Known As
Dynamics CRM
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Microsoft
SAP
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
Top Industries
VISITORS READING REVIEWS
Software R&D Company23%
Financial Services Firm15%
Comms Service Provider12%
Media Company10%
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