Microsoft Dynamics CRM vs. SAP CRM

Microsoft Dynamics CRM is ranked 3rd in CRM Customer Engagement Centers with 1 review vs SAP CRM which is ranked 6th in CRM Customer Engagement Centers with 1 review. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". The top reviewer of SAP CRM writes "Provides reporting and visualization which helps in decision-making. The design needs improvement". Microsoft Dynamics CRM is most compared with Siebel CRM, SAP CRM and Pega CRM. SAP CRM is most compared with Microsoft Dynamics CRM, Pega CRM and SAS Marketing Automation.
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Quotes From Members Comparing Microsoft Dynamics CRM vs. SAP CRM

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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SAP CRM offers a free trial for anyone wanting to test the product before purchasing it.They should reduce the price to target small businesses.The company has seen an increase in revenue.

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305,918 professionals have used our research since 2012.
Ranking
Views
11,559
Comparisons
5,712
Reviews
1
Followers
428
Avg. Rating
8.0
Views
3,982
Comparisons
1,765
Reviews
1
Followers
193
Avg. Rating
7.0
Unranked
In CRM Customer Engagement Centers
Top Comparisons
Compared 14% of the time.
Compared 9% of the time.
Compared 9% of the time.
See more Microsoft Dynamics CRM competitors »
Compared 27% of the time.
Compared 13% of the time.
Compared 7% of the time.
See more SAP CRM competitors »
Compared 29% of the time.
Also Known As
Dynamics CRM
Learn how it works
Microsoft
SAP
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Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

SAP CRM provides marketing solutions for big data analytics, social media marketing, segmentation, multichannel campaigns, loyalty, and resource management.

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Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.
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Top Industries
VISITORS READING REVIEWS
Financial Services Firm
15%
Marketing Services Firm
13%
Transportation Company
8%
Government
8%
No Data Available
No Data Available
Company Size
REVIEWERS
Small Business
71%
Midsize Enterprise
14%
Large Enterprise
14%
VISITORS READING REVIEWS
Small Business
30%
Midsize Enterprise
30%
Large Enterprise
41%
No Data Available
No Data Available
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We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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