Compare Microsoft Dynamics CRM vs. ServiceNow

Microsoft Dynamics CRM is ranked 2nd in CRM Customer Engagement Centers with 1 review while ServiceNow is ranked 1st in IT Service Management (ITSM) with 22 reviews. Microsoft Dynamics CRM is rated 8.0, while ServiceNow is rated 8.2. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". On the other hand, the top reviewer of ServiceNow writes "Discovery has reduced the time to build/deploy devices within our environment". Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM, whereas ServiceNow is most compared with BMC Helix ITSM, Zendesk and JIRA Service Desk.
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Microsoft Dynamics CRM Logo
4,904 views|4,072 comparisons
ServiceNow Logo
46,771 views|27,975 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers.Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less.It has a higher cost compared to local/regional solutions.

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Ranking
Views
4,904
Comparisons
4,072
Reviews
1
Average Words per Review
677
Avg. Rating
8.0
Views
46,771
Comparisons
27,975
Reviews
22
Average Words per Review
615
Avg. Rating
8.2
Top Comparisons
Compared 11% of the time.
Compared 8% of the time.
Compared 22% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Dynamics CRM
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Microsoft
ServiceNow
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offer
Learn more about Microsoft Dynamics CRM
Learn more about ServiceNow
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow
Top Industries
VISITORS READING REVIEWS
Software R&D Company23%
Financial Services Firm15%
Comms Service Provider12%
Media Company10%
REVIEWERS
Healthcare Company15%
Financial Services Firm13%
Insurance Company10%
University9%
VISITORS READING REVIEWS
Software R&D Company31%
Comms Service Provider8%
Financial Services Firm7%
Manufacturing Company6%
Company Size
REVIEWERS
Small Business67%
Midsize Enterprise11%
Large Enterprise22%
REVIEWERS
Small Business13%
Midsize Enterprise13%
Large Enterprise74%
VISITORS READING REVIEWS
Small Business17%
Midsize Enterprise17%
Large Enterprise65%
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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