We performed a comparison between Microsoft Dynamics CRM and Siebel Contact Center based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.Earn 20 points
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Siebel Contact Center is ranked 10th in Contact Center Platforms. Microsoft Dynamics CRM is rated 7.6, while Siebel Contact Center is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Siebel Contact Center is most compared with .
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.