Compare Microsoft Dynamics CRM vs. SugarCRM

Microsoft Dynamics CRM is ranked 2nd in CRM with 1 review while SugarCRM is ranked 9th in CRM with 1 review. Microsoft Dynamics CRM is rated 8.0, while SugarCRM is rated 4.0. The top reviewer of Microsoft Dynamics CRM writes "We are able to effectively follow up on requests, ensuring all customer issues are resolved in a timely manner". On the other hand, the top reviewer of SugarCRM writes "The user interface makes it difficult to use over time. It is a good, basic out-of-the-box solution". Microsoft Dynamics CRM is most compared with SAP CRM, Siebel CRM and Pega CRM, whereas SugarCRM is most compared with Microsoft Dynamics CRM, Pega CRM and SAP CRM.
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Microsoft Dynamics CRM Logo
4,904 views|4,072 comparisons
SugarCRM Logo
717 views|518 comparisons
Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
We have to buy a separate license in order to implement the social listening feature.

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Ranking
2nd
out of 55 in CRM
Views
4,904
Comparisons
4,072
Reviews
1
Average Words per Review
677
Avg. Rating
8.0
9th
out of 55 in CRM
Views
717
Comparisons
518
Reviews
1
Average Words per Review
269
Avg. Rating
4.0
Top Comparisons
Compared 11% of the time.
Compared 8% of the time.
Compared 25% of the time.
Compared 16% of the time.
Compared 16% of the time.
Also Known As
Dynamics CRM
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Microsoft
SugarCRM
Overview

Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Offer
Learn more about Microsoft Dynamics CRM
Learn more about SugarCRM
Sample Customers
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor
Top Industries
VISITORS READING REVIEWS
Software R&D Company23%
Financial Services Firm15%
Comms Service Provider12%
Media Company10%
No Data Available
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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