Peter HaiderTeamlead MS Dynamics 365 at Peter Haider Consulting
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The vertical covers all aspects of functionality and integrates easily with the existing Office products."
"Our data is much more manageable than before."
"Microsoft products are very good in general. This product is flexible, easy to use, intuitive, and has good capabilities."
"The solution is easy to use, flexible, and customizable."
"The initial setup is pretty straightforward."
"The customer support is good. The first level of support agent in every case was able to solve the problem very quickly."
"I have found the flexibility to be very valuable. It's highly flexible, and at least for us, it has been effective. It is also highly functional."
"The Financial Accounting module, in general, is quite good. It is quite simple but powerful. Similarly, the Manufacturing functionality, including a multiple level bill of materials, is also quite useful."
"We need to customize more often than we would like."
"Customization and costs could be improved."
"The solution is not best suited for larger-scale businesses."
"The performance and virtual machine backup is not good with this solution and need improvements."
"In Thailand, the support here could be better. The process to get an answer is too long."
"It would be nice if the integration process was easier."
"There is a lot of improvement needed in the top model, such as better integration with logistics, quality management, and data modeling for all revenue types."
"Some of the control aspects such as auditing can definitely be improved. For example, auditing is not very easy, and the user permissions are complicated."
"SYSPRO at the moment is lacking on the project side. There's a module called Projects and Contracts, and it's a poorly designed module. One of my clients is a project-based organization, and they're finding it extremely difficult to manage their business using SYSPRO, to the point that they're looking at alternative solutions. The Projects and Contracts module is not a very useful tool. It does project accounting reasonably well, but in terms of putting in proper structures, like a work breakdown structure and so forth, it's actually quite poor. Their design or their architecture for the Projects module isn't good enough. They need to redesign it and redevelop it. They have made improvements. However, the problem is that if you're building on a bad foundation, then your building isn't going to be very strong. That's principally their problem. Any heavy equipment company would have a requirement to keep their equipment available for production. In that sense, SYSPRO has no maintenance management functionality. There's also no functionality for field services management. These two functionalities are critical for places like mines or for heavy equipment manufacturers who service the aftermarket and so forth. From a product perspective, this obviously isn't a good place to be because they are sort of taking themselves out of the market for quite a number of industries. They are constrained to manufacturing and distribution."
"The first time we tried to buy the newest version, it was expensive."
"I have some subscription-based customer and a few customers who have perpetual licenses that hosted the application on the cloud."
"The price of the solution is reasonable."
"The price of the solution is reasonable."
"I think the pricing is the best; it's cost effective for sure."
Microsoft Dynamics NAV is ranked 9th in ERP with 7 reviews while SYSPRO is ranked 18th in ERP with 1 review. Microsoft Dynamics NAV is rated 7.6, while SYSPRO is rated 6.0. The top reviewer of Microsoft Dynamics NAV writes "Very well integrated but the area of customizations could be improved". On the other hand, the top reviewer of SYSPRO writes "A great choice for straight manufacturing, but not suitable for complex manufacturing models". Microsoft Dynamics NAV is most compared with SAP ERP, SAP Business One, IFS Applications and SAP S4HANA, whereas SYSPRO is most compared with SAP ERP, SAP S4HANA, Sage MAS, JD Edwards EnterpriseOne and Epicor ERP.
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