We compared Microsoft Configuration Manager and Microsoft Intune based on our user's reviews in several parameters.
Microsoft Configuration Manager is praised for its efficient system management and robust security controls, while Microsoft Intune is highly valued for its device management capabilities and integration with broader enterprise systems. Users appreciate the flexibility in managing policies with Intune, while Configuration Manager users highlight its customizable reporting and remote access. Both products received positive feedback on customer service and support, with Configuration Manager offering competitive pricing and Intune demonstrating cost-effectiveness. Areas for improvement include enhancing user interfaces and improving software performance for both products.
Features: Microsoft Configuration Manager offers efficient system management, seamless software deployment, comprehensive inventory tracking, customizable reporting, robust security controls, and convenient remote access capabilities. Microsoft Intune provides the ability to wipe data and reset devices, excellent visibility into connected devices, integration with broader enterprise systems, control over user access to websites, and easy-to-use interfaces. Both products have their own strengths and valuable features.
Pricing and ROI: According to user feedback, both Microsoft Configuration Manager and Microsoft Intune offer reasonable pricing and flexible licensing options. Users find the setup process of Intune to be straightforward, while Configuration Manager is praised for its pricing structure and licensing terms., The ROI from Microsoft Configuration Manager was perceived as favorable based on user feedback. However, Microsoft Intune demonstrated positive ROI with effective cost management, increased productivity, secure device management, streamlined workflows, and seamless integration with existing systems. Users highlighted significant time savings, enhanced user experience, and improved security measures, making Microsoft Intune a valuable investment.
Room for Improvement: Microsoft Configuration Manager could benefit from enhancing its user interface, navigation, and layout to streamline tasks. It should also improve reporting, alerting, integration with third-party apps, and device compatibility. On the other hand, users suggest that Microsoft Intune should focus on improving its user interface, speed, performance, customization options, and troubleshooting features.
Deployment and customer support: Based on user feedback, the duration required to establish a new tech solution with Microsoft Configuration Manager can vary widely. Some users spent three months on deployment, while others spent a week on setup. However, for Microsoft Intune, some users spent three months on deployment and an additional week on setup, while others spent a week in total for both phases., Microsoft Configuration Manager's customer service is highly praised for its helpfulness and responsiveness, while Microsoft Intune's support is commended for prompt assistance and knowledgeable staff. Both offer reliable and dependable support.
The summary above is based on 127 interviews we conducted recently with Microsoft Configuration Manager and Microsoft Intune users. To access the review's full transcripts, download our report.
"I like Mircosoft's technical support. Microsoft has a few updates, like some of the critical KBs. They are published within the interval time, and in case of an escalation on the client missions, we will raise a ticket with the Microsoft team. They will create a hotfix or a critical update. They will chat with us, and that is one thing I like about Microsoft. Whenever any issues occur at my organization, they will help you out soon as possible within the SLA."
"The most valuable feature of Microsoft Endpoint Configuration Manager is the availability of being able to manage the Microsoft estate. It handles many areas, such as asset management and tracking."
"This solution captures all the devices in our infrastructure."
"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."
"SCCM does everything from A to Z for a Windows operating system."
"Offers good patching."
"The most valuable feature of this solution is its ability to deploy patches to nearly all applications."
"Technical support was helpful and responsive."
"The features I found most valuable in Intune are its user visibility and troubleshooting options."
"The technical support of Microsoft Intune is good."
"The most valuable includes managing everything from a single console."
"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."
"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."
"The reporting and analytics features in Microsoft Intune have been a lifesaver."
"The ability to wipe data from and reset devices is one of the most important and valuable features. If a device is reported stolen, we can freeze it or wipe the data from it, preventing data leakage."
"It works well if you have a Microsoft environment."
"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"The time the solution takes for updating systems could be quicker. For example, the system information status is not updating as it should. Additionally, the database synchronization querying is slow and could be improved."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new."
"The configuration of Microsoft Endpoint Configuration Manager could be improved, it is a bit complicated."
"Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult."
"The tool's deployment is complex and depends on the architecture you want to implement."
"I'm still playing around with it and haven't had any issues with the product yet, but support can definitely be improved."
"The UI is not user-friendly and has room for improvement."
"While Intune works perfectly well, the only potential downside is that the deployment could be a bit complex for some users."
"There are items that require improvements. One is the controls from iOS."
"It needs incorporation of Knox, ZeroTouch, etc."
"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."
"The installation is very easy. However, to be able to configure it you will need special knowledge, such as training or self-studies to have a proper level of security. There are many settings one has to understand before being able to implement Microsoft Intune."
"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Configuration Management with 78 reviews while Microsoft Intune is ranked 3rd in Configuration Management with 163 reviews. Microsoft Configuration Manager is rated 8.2, while Microsoft Intune is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of Microsoft Intune writes "We can manage all aspects of our devices from a single console, easy to scale, and quick to deploy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and AWS Systems Manager, whereas Microsoft Intune is most compared with Jamf Pro, VMware Workspace ONE, ManageEngine Endpoint Central, SOTI MobiControl and Sophos Mobile. See our Microsoft Configuration Manager vs. Microsoft Intune report.
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