We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Provides great insight into the functionalities of the data scope."
"The ability to make collections and deploy to them has been great."
"Microsoft Configuration Manager gives different tools in one solution."
"It is a very good solution. It has a good interface and is easy to use. On top of that, it is very reliable in terms of distribution as well as getting the report."
"You can remote control or RDP. That has been the most valuable because we can go into one console and can get to anything we want. Instead of going to all these different consoles, we centralized everything."
"What's valuable is the basic management of the systems, being able to control who can access the systems."
"The initial setup is fairly straightforward."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"The most valuable feature is its integration with CMDB, as it collects all the data."
"The process involving the original setup of the solution is excellent."
"The biggest advantage of ServiceNow is the value that it brings."
"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."
"I find that the Discovery and scripting features are the most useful."
"It's a single system of record and it captures the relationships."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"I would like to see an agentless version of the solution."
"Could do with some cosmetic improvements on the user interface."
"In terms of the monitoring, the timeframe it takes to actually report back on the compliance of a device after it has been patched is a bit too long."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"As far as load balancing across, they don't have that support yet, so that you can actually build multiple primaries and have it load balance across. They don't have any of that functionality yet. That would be a nice feature, to scale that way."
"SCCM does not scale well, which is one of the reasons we are not going to continue to use it."
"Microsoft should extend support for additional platforms."
"Troubleshooting in general needs improvement. There's just a ton of logs to go through, and so finding the error log that corresponds with that you're doing can sometimes be difficult."
"It's an expensive platform."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"It creates quite a bit of duplication, so that needs to be fixed."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."
"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
More Microsoft Configuration Manager Pricing and Cost Advice →
Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 76 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 34 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and Ivanti Neurons Patch for Intune, whereas ServiceNow Discovery is most compared with Tanium, AWS Cloud Map, ScienceLogic, SolarWinds Server and Application Monitor and Lansweeper. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
See our list of best Server Monitoring vendors.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.